PREET DESAI
SURAT
Summary
Versatile Senior Security Executive highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to detail with Certified AVSEC and Screener.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive Security
IndiGo | GOA, MOPA & SURAT , GUJARAT
Goa , Surat
07.2018 - Current
- Following Security Sop's
- Roaster Planning
- Manpower Planning
- Responded quickly to emergency incidents, remaining calm under pressure for optimized issue resolution
- Carried out comprehensive aircraft checks, providing security assurance ahead of travel
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items
- Ensured staff and passenger ID and boarding passes met security requirements before terminal entry
- Operated x-rays and scanning devices accurately, allowing for thorough passenger security checks
- Delivered exceptional customer care, making passengers feel welcome and secure across airport sites
- Conducted surveillance to obtain evidence of wrongdoing.
- Maintained high levels of alertness throughout shifts.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Customer Service Representative
CELEBI NAS AIRPORT SERVICES PVT LTD
MUMBAI
05.2017 - 05.2018
- SAUDI ARABIAN AIRLINES } AS PASSENGER SERVICE Representative at Mumbai Airport
- Offered clients product advice, increasing customer satisfaction
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Addressed customer service enquiries quickly and accurately
- Coordinated meetings with staff before store opening to communicate promotions, priorities and tasks to complete
- Created positive working environments by offering support and guidance to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Commerce
Matrix Institute of Business Management, Frankfinn institute of air hostess
training
07.2018
DIPLOMA - AIRPORT MANAGEMENT
JET AIR AVIATION ACADEMY, MANAGEMENT
07.2014
Skills
- Security training
- Security procedure implementation
- Security team leadership
- Security audits
- Emergency Response management
- Access control
- Security Team Coordination
- Incident Reporting
- Regulatory Compliance and Documentation
- Team Leadership
- Coaching and Mentoring
Certification
Certified Screener ( 2022 )
Certified AVSEC ( 2021 )
Certified Dangerous Goods & Regulations - CAT 12
Certified Safety Management System Program
Certified Emergency Response Management
Languages
English
Proficient
C2
Hindi
Proficient
C2
Gujarati
Proficient
C2
ACHIEVEMENT
- 2 STATION LAUNCH - SURAT ( STV ) AND MOPA GOA ( GOX ) . Part of Station Launch Team ( DAY 01 Staff ) at Both Station.
- Setting up New Station of ( IndiGO ) performed all Security Documentation , Equipments , Necessary Approvals
- Participated in BCAS AUDIT , Received an Appreciation from BCAS.
- Employee of the Year in SURAT ( 2021 )
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Executive Security
IndiGo | GOA, MOPA & SURAT , GUJARAT
07.2018 - Current
Customer Service Representative
CELEBI NAS AIRPORT SERVICES PVT LTD
05.2017 - 05.2018
BBA - Commerce
Matrix Institute of Business Management, Frankfinn institute of air hostess
training
DIPLOMA - AIRPORT MANAGEMENT
JET AIR AVIATION ACADEMY, MANAGEMENT
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