PREET KISHOR MAHATO
Customer Service Associate (SME)
Jamshedpur
Summary
Experienced Customer Care Executive (SME) at Amazon India, with a proven track record of effectively handling customer enquiries and ensuring suitable resolutions. Demonstrated leadership as a Subject Matter Expert for 8 months, providing guidance and support to customer care executives. Proficient in communication, critical thinking, problem-solving, and time management. Adept at managing customer service operations, call monitoring and analysis, and outbound call handling. Committed to leveraging skills in data analysis, project management, and adaptability to drive continuous improvement in customer satisfaction.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Customer Care Executive(SME)
Amazon
07.2022 - 11.2024
- Specialised as a Subject Matter Expert, supporting customer care team for 8 months
- Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction
- Tech Support & Troubleshooting: Expertise in diagnosing and resolving technical issues for customers using various devices and software
- Large Appliances: Knowledgeable in troubleshooting, product installation guidance, and providing sale support for large appliances
- Account Security: Proficient in managing customer account security concerns, including password resets, two-factor authentication, and fraud prevention
- Amazon Prime Services: Skilled in guiding customers through subscription services, benefits, troubleshooting, and billing inquiries
- KEY ACHIEVEMENTS: Consistently exceeded customer satisfaction goals, achieving a satisfaction as 'Employee of the Month' for exceptional customer and team collaboration
Site Supervisor
Leadtek Industries LLP
02.2019 - 04.2022
- Monitored subcontractor performance, providing feedback and coordinating corrective actions to uphold quality standards
Education
10th - undefined
Kerala Public School
Kadma 03.2001 - 05.2010
Diploma of Higher Education - undefined
CV Raman college of Engineering
Bhubaneswar 07.2013 - 05.2016
Skills
Communication skills
Critical thinking
Problem-solving
Time management
Leadership
Adaptability
Teamwork
Creativity
Computer skills
Data analysis
Project management
Customer service
Timeline
Customer Care Executive(SME)
Amazon
07.2022 - 11.2024
Site Supervisor
Leadtek Industries LLP
02.2019 - 04.2022
Diploma of Higher Education - undefined
CV Raman college of Engineering
07.2013 - 05.2016
10th - undefined
Kerala Public School
03.2001 - 05.2010