Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

PREET KISHOR MAHATO

Customer Service Associate (SME)
Jamshedpur

Summary

Experienced Customer Care Executive (SME) at Amazon India, with a proven track record of effectively handling customer enquiries and ensuring suitable resolutions. Demonstrated leadership as a Subject Matter Expert for 8 months, providing guidance and support to customer care executives. Proficient in communication, critical thinking, problem-solving, and time management. Adept at managing customer service operations, call monitoring and analysis, and outbound call handling. Committed to leveraging skills in data analysis, project management, and adaptability to drive continuous improvement in customer satisfaction.

Overview

6
6
years of professional experience
12
12
years of post-secondary education

Work History

Customer Care Executive(SME)

Amazon
07.2022 - 11.2024
  • Specialised as a Subject Matter Expert, supporting customer care team for 8 months
  • Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction
  • Tech Support & Troubleshooting: Expertise in diagnosing and resolving technical issues for customers using various devices and software
  • Large Appliances: Knowledgeable in troubleshooting, product installation guidance, and providing sale support for large appliances
  • Account Security: Proficient in managing customer account security concerns, including password resets, two-factor authentication, and fraud prevention
  • Amazon Prime Services: Skilled in guiding customers through subscription services, benefits, troubleshooting, and billing inquiries
  • KEY ACHIEVEMENTS: Consistently exceeded customer satisfaction goals, achieving a satisfaction as 'Employee of the Month' for exceptional customer and team collaboration

Site Supervisor

Leadtek Industries LLP
02.2019 - 04.2022
  • Monitored subcontractor performance, providing feedback and coordinating corrective actions to uphold quality standards

Education

10th - undefined

Kerala Public School
Kadma
03.2001 - 05.2010

Diploma of Higher Education - undefined

CV Raman college of Engineering
Bhubaneswar
07.2013 - 05.2016

Skills

Communication skills

Timeline

Customer Care Executive(SME)

Amazon
07.2022 - 11.2024

Site Supervisor

Leadtek Industries LLP
02.2019 - 04.2022

Diploma of Higher Education - undefined

CV Raman college of Engineering
07.2013 - 05.2016

10th - undefined

Kerala Public School
03.2001 - 05.2010

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PREET KISHOR MAHATOCustomer Service Associate (SME)