Preet Sethi
Thane
Summary
A competent professional with a diverse background in client servicing, key account management, sales, operations, process management, team management, stakeholder management, and exceptional negotiation skills. Proficient in effectively selling, cross-selling, and upselling products to drive overall sales growth, with training in SFDC. Demonstrated expertise in managing and leading teams to ensure smooth process operations, and implementing procedures and service standards for business excellence. Proven track record of developing profitable and productive business relationships, and collaborating with decision-makers to achieve significant revenue growth.
Overview
23
23
years of professional experience
Work History
Senior Manager – Client Relations
Integrity Matters LLP
08.2022 - Current
- Generating leads via email marketing, LinkedIn, Apollo and Lusha
- Conduct an online and/or face-to-face meeting with prospective clients, pitch them on the Whistleblower Hotline Service
- Give a walkthrough of the Client Management System and handle queries the clients might have about the system and Whistleblowing hotline services
- Gather client requirements, price negotiation, and communicate/agree on the scope of work and timelines
- ISO implementation and ongoing support
- Handling risk assessments shared by the clients
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Client Account Manager
Integrity Matters LLP
02.2021 - 08.2022
- Take complete ownership of assigned client accounts with a high degree of professionalism
- Track deliverables and liaise between client-side managers and team members/service providers to ensure timely delivery of each item in the scope of work
- Assist with challenging client requests or issue escalations, as needed
- Identify opportunities to grow business with existing clients
- Assist in generating and managing new client leads (Running marketing campaigns, tracking leads in CRM, etc.)
- Provide high quality, responsive, and highly professional interface to clients
- Coordination with the Development team for maintenance and upgrading CMS (Client Management System) platform
Strategic Account Manager
Dun & Bradstreet Information Services India Private Limited (D&B)
09.2019 - 07.2020
- Touch base with the relevant set of customers and fix up appointment post-qualifying their needs
- Meet the clients and offer relevant solutions to the customer
- Customize the solutions basis customer's requirements
- Led end-to-end project coordination with clients, encompassing payment collection, document management, client meetings, query resolution, and timely delivery of the final rating report
- Seek feedback from the customer and share it with relevant stakeholders for further action
- Managing customer relations and renewals
- Work towards the achievement of the individual as well as team targets
- Responsible for revenue management of self, team and organization
Assistant Manager Client Services
Dun & Bradstreet Information Services India Private Limited (D&B)
01.2016 - 09.2019
- Served as a single point of contact for all client needs, frequent interaction with clients, building and strengthening strong business relations between D&B and clients
- Coordination with multiple departments such as Operations, Sales, Finance, and Admin to ensure smooth execution of projects from all aspects
- End to end management of projects related to Lead generation, Audience generation, Database delivery, Electronic direct mailing, and Direct mailing
- Manage campaign costs, budgets, and client expectations by anticipating and preparing recommendations for client needs
- Attend client meetings to understand the scope of work and agree on the deliverables of the project
- Prepared SOPs and checklist for processes being followed right from proposal sign to project delivery
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Manager
Tata Consultancy Services
08.2014 - 01.2016
- Led a team of 12 Executives to enhance process performance and achieve organizational goals.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with multiple teams to analyze and improve business processes, ensuring seamless transition to new CRM (Siebel application).
- Developed and conducted training sessions for associates on the new CRM, creating comprehensive SOPs and training documents to support system transition.
Quality Analyst
Tata Consultancy Services
12.2009 - 08.2014
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Front Office Team Lead
Grand Hyatt Mumbai
03.2008 - 11.2009
- Interaction with guests at the front desk
- Handling guest check-ins and check-outs
- Handling guest queries and complaints
- Managing work of Guest Services Officer
- Reviewing reports and keeping a track of occupancy levels and ARRs
- Conducting show-around for the guests and explaining to them the facilities offered by the hotel
- Escorting guests to the apartments on arrival
- Maintaining contract files and updating details in the reservation on Opera
- Maintaining left luggage room inventory and kids play area inventory
- Conducting Imprest audits
- Coordinating with different departments like Engineering and Housekeeping to upkeep Residences area as per Hyatt standards
Team Lead
Hyatt Shared Services Private Limited
07.2005 - 03.2008
- Team Leadership & Performance Management
- Performance Reviews & Feedback
- Schedule Management
- Call Monitoring & Coaching
- Quality Assurance & Performance Improvement
- Transferred to Grand Hyatt Mumbai in order to get exposure at the hotel
Reservations Sales Agent
Hyatt Shared Services Private Limited
03.2004 - 06.2005
- A World-Wide Reservations Centre (WWRC) for the Hyatt group of hotels based in Mumbai, India
- Customer Service Experience
- Handling faxes, replying to mails, updating payment vouchers
- Guest Interaction
- Selling various Hyatt properties
- Handling the Loyalty Programme that is run by the Hyatt Group-The Gold Passport
Customer Service Executive
Bharti Cellular Ltd
06.2002 - 10.2003
- Handling Customer Issues
- Customer Feedback & Improvement
Education
Post Graduate Diploma in Management - Marketing
Great Lakes Institute of Management
Gurgaon04-2026
Bachelor of Commerce -
Chinai College of Commerce And Economics
Mumbai04-2002
Skills
- Client Relationship Management
- B2B Sales
- Customer Relations
- Price Negotiation
- Business operations
- Communication skills
- Competitive analysis
- Cross-functional collaboration
- Operations Management
- Cross-functional Team Coordination and Leadership
- Lead Generation
- Leadership skills
Timeline
Senior Manager – Client Relations
Integrity Matters LLP
08.2022 - Current
Client Account Manager
Integrity Matters LLP
02.2021 - 08.2022
Strategic Account Manager
Dun & Bradstreet Information Services India Private Limited (D&B)
09.2019 - 07.2020
Assistant Manager Client Services
Dun & Bradstreet Information Services India Private Limited (D&B)
01.2016 - 09.2019
Team Manager
Tata Consultancy Services
08.2014 - 01.2016
Quality Analyst
Tata Consultancy Services
12.2009 - 08.2014
Front Office Team Lead
Grand Hyatt Mumbai
03.2008 - 11.2009
Team Lead
Hyatt Shared Services Private Limited
07.2005 - 03.2008
Reservations Sales Agent
Hyatt Shared Services Private Limited
03.2004 - 06.2005
Customer Service Executive
Bharti Cellular Ltd
06.2002 - 10.2003
Post Graduate Diploma in Management - Marketing
Great Lakes Institute of Management
Bachelor of Commerce -
Chinai College of Commerce And Economics
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