Preetam Singh Parmar
Gurgaon
Summary
Experienced professional with a strong background in technology-related roles. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Business System Analyst
American Express Global Business Travel
Gurgaon
08.2015 - Current
- Developed business requirements documents and functional specifications for projects.
- Performed root cause analysis on production incidents to determine corrective actions.
- Identified potential risks associated with projects through comprehensive risk assessments.
- Recommended controls by identifying problems and writing improved procedures.
- Successfully completed and involving in various project on implementation, error elimination and process improvement
- This includes timely acknowledgement, prioritization, communication, escalation, analysis and review
- Join critical incident bridges and triage issues to deliver or drive resolution
- Participates to support efficient handover of new products or product enhancements from Projects to BAU status
- Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly
- Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution
- Author Knowledge Articles relating to applications & new-found issues / resolutions for internal L2 team
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes
- Improved systems by studying current practices and designing modifications
- Ensure compliance with AMEXGBT policies and procedures
Business Analyst
Make My Trip
Gurgaon
02.2014 - 08.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Identify the processes and information technology required to introduce new functionalities and tools
- Communicate with internal teams to understand the needs of departments and the organization, explore feedback into the service, function and product provide
- Ensure plans are made and processes are created to evaluate the impact of the changes made
- Appraising reporting’s on health check and adoption of tools
- Consider opportunities and potential risk
- Identify the processes and information technology required to introduce new recommendations
Sr. Consultant
Carlson Wagonlit
Gurgaon
11.2011 - 11.2013
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions
- Assessed client needs and recommended appropriate products and services to meet preferences and budget
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Handled sensitive personal data with discretion
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information
Consultant
Yatra Online Private
Gurgaon
09.2010 - 10.2011
- Worked closely with clients to understand unique needs and meet specific travel desires
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
Education
Bachelor of Arts - Economics
M.L.S University
07.2010
Skills
- Salesforce Administrator
- Product development
- Project Planning
- Business process improvement
- Implementation Management
- Project Management
Accomplishments
- Awarded Pacesetter awarded for best performance.
- cloud migration project delivering outstanding result.
- Successfully completed application platform migration for high end clients globally
Certification
- Salesforce Admin Certification.
- Business Analyst: Software Testing and Processes & Techniques.
- Business Analyst and Project Manager Collaboration.
Languages
English
First Language
Timeline
Senior Business System Analyst
American Express Global Business Travel
08.2015 - Current
Business Analyst
Make My Trip
02.2014 - 08.2015
Sr. Consultant
Carlson Wagonlit
11.2011 - 11.2013
Consultant
Yatra Online Private
09.2010 - 10.2011
Bachelor of Arts - Economics
M.L.S University
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