Preeth Vijayan
Bengaluru
Summary
Proven in delivering consistent success and exceptional customer care, both independently and in teams. Strong problem-solving skills with a proactive focus on maximizing customer satisfaction. Adept at using analytical and strategic thinking to drive growth and enhance the user experience.
Overview
10
10
years of professional experience
Work History
Senior Manager, Customer Success
Altudo
06.2025 - Current
- Managed a portfolio of ~30 enterprise clients with a $325K book of business, driving strategic adoption and account growth.
- Delivered strong client outcomes, achieving a 92% Net Retention Rate (NRR) and maintaining high customer satisfaction scores (CSAT/NPS).
- Identified and executed revenue opportunities, closing $11K in upsells, while building a healthy expansion pipeline.
- Drove success metrics across accounts including product adoption, renewal rate, and value realization, ensuring long-term client retention.
Senior Manager, Customer Success
Superops Private Limited
03.2025 - 06.2025
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Customer Success Account Manager (EU, NAM)
Clevertap
01.2023 - 02.2025
- Demonstrated success in driving value from products, Handling an ACV portfolio of $850K, and fostering strategic partnerships to maximize product potential.
- Implemented quarterly performance monitoring leading to exceptional net retention rates of 134% across North America and Europe, optimizing strategies for upsells, cross-sells, and renewals.
- Achievements/Tasks
Customer Success specialist ANZ
Freshworks
06.2022 - 12.2023
- Boosted SMB-MM portfolio by 23% to reach $1.5 Million in ARR with a Net Retention Rate of 108%, fostering customer loyalty and increasing recurring revenue.
- Manage Singapore based Partner business and oversee data migration.
- Achievements/Tasks
Customer Success Associate (2021-2022)
Freshworks
01.2021 - 01.2022
- Managing IT services re-implementation and retention strategy across Australia and New Zealand. Improved stickiness by 29% through proactive engagement, resulting in reduced churn and increased customer lifetime value.
- Achievements/Tasks
Customer Success Associate
Glider
01.2021 - 01.2021
- Streamlined communication and account management processes for over 13+ enterprise customer accounts, 35+ Managed service providers, and 50+ recruiting agencies across US, UK, and pan India, resulting in improved operational efficiency and customer satisfaction.
- Achievements/Tasks
Associate Director Advertising & Operations
Jerald
01.2017 - 01.2021
- Delivered 20% improvement in advertising campaign performance by conducting Annual Business Reviews and pitching value propositions, leading to increased client trust and long-term partnerships.
- Achievements/Tasks
Associate, Account Management & Sales
Appscript
01.2016 - 01.2017
- Designed and implemented application manuals, resulting in 15% increase in user engagement and satisfaction.
- Automated sales and CRM processes using Hubspot, and managed end-to-end projects.
- Spearheaded initiatives that boosted account renewals and retention rates by 16%
- Achievements/Tasks
Education
BTech - Computer Science
Meenakshi College of Engineering
01.2015
Skills
- Competitor Analysis
- Customer Onboarding
- Data Analysis
- Data Migration
- Enterprise Management
- Product Adoption
- Value Propositions
- Risk Management
Interests
Home Automation, Home Furnishing, Open source Electronic automations, Water sporting, Cycling
Timeline
Senior Manager, Customer Success
Altudo
06.2025 - Current
Senior Manager, Customer Success
Superops Private Limited
03.2025 - 06.2025
Customer Success Account Manager (EU, NAM)
Clevertap
01.2023 - 02.2025
Customer Success specialist ANZ
Freshworks
06.2022 - 12.2023
Customer Success Associate (2021-2022)
Freshworks
01.2021 - 01.2022
Customer Success Associate
Glider
01.2021 - 01.2021
Associate Director Advertising & Operations
Jerald
01.2017 - 01.2021
Associate, Account Management & Sales
Appscript
01.2016 - 01.2017
BTech - Computer Science
Meenakshi College of Engineering
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