Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Preetha Murugesan

Quality Services Manager
Chennai

Summary

Skilled Quality Assurance Manager versed in planning and overseeing testing operations under tight deadlines. Organized and well-researched approach to solving problems. Collaborative and open mindset with 14+ years of demonstrated industry success.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
5
5
Certifications

Work History

Quality Service Manager

Amazon Development Center
Chennai
12.2020 - 01.2023

Roles & Responsibilities:

  • Handling 3 Projects – SW devices & Operations, Digital Dash & Dash Smart re- ordering.
  • Identify yearly program level goals and work with team managers in planning and closure as per defined timelines.
  • Have daily interactions with stakeholders to understand product changes and enhancements to identify/plan testing support and scope.
  • Understanding Business and Functional Requirements of the Projects.
  • Have worked in preparation of requirement traceability matrix, Test plan, closure report and sent them to stakeholders before customer code deployment.
  • Reviewing Test cases prepared by team leads and testing engineers.
  • Create test execution plans based on team productivity and align testing effort to ensure schedule adherence.
  • Responsible for daily task allocation based on the task in hand and resources available.
  • Prepared daily defects reports, daily execution reports and share with stakeholders.
  • Highlighting the factors impacting the test schedule and major bugs to be fixed.
  • Providing the Testing sign-off and deliver the Test Closure Reports to the stakeholders for Go-No Go decisions.
  • Have WBR, MBR and QBR discussions with team managers and stakeholders to identify areas of improvement. Following up on the action items from these meetings to closure.
  • Have utilization and weekly report discussions with team managers and stakeholders for the effective utilization of the task inflow across projects.
  • Identify consistent performers who are ready for taking up next level activities efficiently and create a yearly forecast for the individual's growth.
  • Identifying top and low performers to align appropriate goals. Have 1-1 meetings with team members to identify interests.
  • Creating promotion proposal documents for consistent performers who are ready for taking up next level activities efficiently.
  • Identify processes which would result in continuous improvements in project deliverables.
  • Managed managers and assigned team and individual goals to track to closure.
  • Conducting cross project trainings for skill improvement across domains and reduce dependency.
  • Tracking skill of team through skill matrices and ensure knowledge index is high.


Software Test Lead

Indium Software
chennai
01.2019 - 03.2020

Worked on LF Collaborate – Li and Fung

Roles & Responsibilities:

  • Working as a Team Lead and managing 12 people.
  • Preparation of Test plan, Test strategy, Test closure report.
  • Process improvements and implementation.
  • Test Estimation using work breakdown structure.
  • Co-ordinated Scrum call on daily basis for the status updates which follows Agile methodology.
  • Coordinating with the Team Members in preparing a Regression and Functional Suite.
  • Reviewed Sanity, Functional, Integration and Regression scripts created by Team Members.
  • Testing performed in all the SIT, UAT and PROD Environments for Sprint User stories and tracked issues in JIRA.
  • Prepared JMeter Script for the Load testing of our application.
  • Risk Identification in completing the Project in Stimulated timelines.
  • Performed a Disaster Recovery & Link down testing in the PROD Environment.
  • Sanity Check of all the applications during the DB Switch planned.
  • Scripting and Execution of performance Testcases manually during the Disaster Recovery testing.
  • Involved in ISMS Audit and Quality Audit of the Project.
  • Prepared Dashboard on monthly basis and shared to the client on Project Progress.
  • Tracking the goals of the team members and provide feedback for annual Performance rating

Senior Software Test Analyst

FIS Global Business Solutions India Private Ltd
chennai
09.2016 - 03.2018

Worked on Financial Crime Management

Roles & Responsibilities:

  • Preparation of Test plan, Test strategy, Test closure report.
  • Co-ordinate defect triage calls between project/development and quality team to increase the effectiveness of defect resolutions.
  • Process improvements and implementation.
    Resource and budget forecasting, implementing and monitoring.
  • Test Estimation using work breakdown structure.
    Involved in analyzing the production issue raised and providing appropriate solution.
  • Co-ordinate Multi user performance testing.
  • Risk Identification in completing the Project in Stimulated timelines.
  • Co-ordinate testing the performance of the application using the Remote UI Application.
  • Co-ordinate Scrum call on daily basis for the status updates which follows Agile methodology.
  • Co-ordinate the Data Hub Testing.
  • Weekly Status Reporting to the Onsite Test Manager.

Senior Test Engineer

Touch to success -T2S
chennai
11.2015 - 08.2016

Roles & Responsibilities:

  • Worked as a Test Lead for Automation.
    Preparation of Test plan, Test strategy, Test closure report.
  • Process improvements and implementation.
  • Test Estimation using work breakdown structure.
  • Involved in FSS Walk through & Requirement Extraction.
  • Co-ordinate the Test data Preparation, Test Execution & Logging issues.
  • Automating the Takeaway Website of both Core and Responsive Template through Selenium Webdriver using java in Eclipse IDE using the Page Object Model Framework (POM) and generated results using TestNG. (All Features and Randomly Placing orders). Used Keyword driven and Data driven Framework for some of features.
  • Automating the Fusion Application through Quick Test Pro (QTP) for placing the Orders.
  • Testing the Fusion application in EPOS System using by writing Scripts in Eclipse IDE using java.

Senior Test Engineer

Wipro Technologies
Chennai
10.2008 - 07.2013

Standard Bank of South Africa (Oct 2008 – Dec 2010)

Roles & Responsibilities:

  • Worked as a Lead Test Analyst in Client location (South Africa & Thailand). Directly Reporting the daily and weekly status to the client.
  • Attending FSS Walk through. Preparing Query Tracker Document for the FSS. Preparing Test Estimation Document.
  • Requirement Extraction.
  • Preparing Test Plan and Test Strategy Documents.
  • Preparing Test cases. Involved in Test Execution.
  • Raising defects and tracking it to closure.
  • Risk Identification in completing the Project in Stimulated timelines.
  • Preparing Test Closure/Status Report Document.
  • Verifying ATM and Virtual Channels Settlement reports and other reports used by the Bank for Audit and Accounting purpose.
  • Checking the ISO message format for ATM transactions.
  • Provided inputs to automation team to automate manual report verification process using mainframe programming languages like REXX, JCL and COBOL.
  • Giving KT on SBSA ATM architecture and Functionalities to the new joinees of the team
  • Given KT to team on Report Verification, Postilion Traces and Postilion Console.

KT-Wave-3 –Kasikorn Bank (Jan 2011 – July 2013)

Roles & Responsibilities:

  • Worked as a Test Analyst in Client location (Thailand).
  • Worked with IBM, KBank, PSC, Temenos, S1 during management of Data migration and Data masking.
  • Attending FSS Walk through.
  • Involved in logging Issues and risks using Clear Quest
  • Requirement Extraction.
  • Reviewed Test cases prepared by the Team members.
  • Co-ordinate the Test data Preparation and Test data.
  • Extraction Co-ordinate the test data mapping with test case activity.
  • Co-ordinate in Test Execution. Involved in Change Management.
  • Weekly Status Reporting to Delivery Head.

Software Engineer

Hexaware Technologies
Chennai
10.2007 - 10.2008

Worked on Citi EBS (Oct 2007 – Mar 2008) & LMS-NG Cargo (Apr 2008 – Sep 2008)

Roles & Responsibilities:

  • Execution of scripts which encompasses the Order Placement, Verification and Settlement using MQC. Involved in Data Plug-In for Wealth Management, Sales and Credit modules.
  • Raising defects in MQC (Mercury Quality center) and tracking them to closure.
  • Analyzing the business requirements.
  • Raising clarifications & tracking and preparation of scripts them to closure in VSS (Virtual Source Safe).
  • Tracking the Pre-& Post- shipment defects to closure after Peer Review & Onsite script Review in Plan Arena.
  • Preparing Requirement Traceability Matrix and Test Activity Checklist.
  • Involved in IUT, PIT, Black Box testing, Regression and Sanity testing.
  • Executing the Test Scripts and posting the IUT defects in PA.
  • Co-ordination between the Testing and Development team.
  • Participating in weekend review meetings with testing and Development team members.
  • Preparing the Effort Utilization report monthly.
  • Preparing the Metrics report Use cases wise after the IUT and PIT Execution.
  • Given KT to the team on the Use cases handled by me.

Programmer

Cognizant Technology Solutions
Chennai
08.2005 - 10.2007

Worked on China Double Byte (Oct 2005- Jan 2006) & GMACI CBC Testing (Feb 2006 – Oct 2007)

Roles & Responsibilities:

  • Analyzing the Business requirements.
  • Preparation and Reviewing of System Test cases and Scenarios.
  • Preparing Requirement Traceability Matrix.
  • Performing System and Integration Testing.
  • Defect Logging, Analysis & Tracking.
  • Co-ordination between the Testing, Development team & Onsite team.
  • Identify test coverage and Design Test cases and Test Scenarios.
  • Preparation of offshore daily status report.
  • Analyze invalid defects logged during System Testing and implement corrective action.
  • Analyze valid defects logged during UAT and compute defect leakage.
  • Implement corrective action by updating the test suites.
  • Preparation of Knowledge Transition document.
  • Collecting data for Basic Metrics during Test Planning and Test Execution.

Education

Bachelor of Science - Mathematics

Meenakshi College For Women, Chennai – 26.
Chennai
06.2002 - 04.2005

MBA - Finance And Human Resource

Arignar Anna Institute of Science And Technology
Chennai
06.2017 - 04.2019

Skills

    Project Planning and Management

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Certification

Project Management Professional by PMI

Timeline

Quality Service Manager

Amazon Development Center
12.2020 - 01.2023

Software Test Lead

Indium Software
01.2019 - 03.2020

Project Management Professional by PMI

07-2018

Certified scrum master by Scrum Alliance

02-2018

ISTQB - Certified Tester Foundation Level 1

01-2018

MBA - Finance And Human Resource

Arignar Anna Institute of Science And Technology
06.2017 - 04.2019

Senior Software Test Analyst

FIS Global Business Solutions India Private Ltd
09.2016 - 03.2018

Senior Test Engineer

Touch to success -T2S
11.2015 - 08.2016

Pyroferus Technologies Certified Professional in Selenium 2.8.0.

08-2015

Senior Test Engineer

Wipro Technologies
10.2008 - 07.2013

Software Engineer

Hexaware Technologies
10.2007 - 10.2008

INS-21 certified from The American Institute for Chartered Property and Casualty Underwriting

08-2007

Programmer

Cognizant Technology Solutions
08.2005 - 10.2007

Bachelor of Science - Mathematics

Meenakshi College For Women, Chennai – 26.
06.2002 - 04.2005
Preetha MurugesanQuality Services Manager