Experienced Learning & Development Leader with a proven track record in global training initiatives. Adept at driving performance improvements, managing diverse teams, and implementing innovative learning solutions. Passionate about fostering inclusive cultures and adept at leveraging technology for effective training. Ready to bring strategic insights to elevate organizational success.
Hi, I’m
Preetha E Rajan
Global Learning & Development Training Manager
Örebro
Summary
Overview
11
years of professional experience
12
years of post-secondary education
Work History
Amazon India Development Center Pvt LtdBangalore
Site Training Manager
09.2019 - 12.2022
Job overview
- Successfully led launch and training localization efforts for EU, Middle East, Mexico, Brazil, Australia, and Singapore stores, achieving 100% support volume and meeting go-live dates
- Managed complex training programs/projects at a regional scale, including the India Associate Transaction Monitoring (ATM) New Hire project, resulting in an 87% increase in ATM audit accuracy for new hires
- Led and achieved high performance goals for a team of 12 training specialists, overseeing 11 process development projects with a 97% overall performance improvement since 2020, leading to 41.6% conversion rate and 5 promotions
- Developed and scaled global learning development certification workshops on topics such as leadership, change management, communications, negotiations, coaching, and counseling
- Collaborated with cross-functional teams to analyze staffing requirements and provide training support to meet customer/client needs
- Successfully led recruitment efforts and training for new employees, achieving a 97% on-time delivery rate and meeting New Hire performance goals for 2022
- Initiated project initiatives to increase diversity, providing unconscious bias training, mentorship, and commercial leader development for over 98+ leaders, contributing to a 22% increase in diversity employee development through the Auxiliary Training program.
Amazon India Development Center Pvt LtdBangalore
Site Training Lead
01.2018 - 08.2019
Job overview
- Successfully managed Training Matter Experts Program launch in India region, achieving all Program level goals and providing 100% coverage for over 34 existing new hire classes between May to July 2021
- Demonstrated expert-level training facilitation skills and mentored junior training specialists in effective facilitation and planning
- Completed Instructional Designing and Media Courses, developing and localizing training curricula for APAC and Far East Stores
- Owned stakeholders' communication and collected feedback on projects and training initiatives
- Led and managed the MINT intake mechanism to drive adoption and ensure inspection for Selling Partner Support in the IN region, optimizing trainer utilization and resource planning based on Capacity Requirement
- Conducted leadership training and mentoring for over 44 senior associates in the IN region, resulting in on-time support for 2200 associates with a +6% WoW impact, and 100% coverage for 62 New Hire Classes
- Led recruitment and absorption of 83% of mentors promoted to the Training Team based on performance, stakeholder feedback, and internal interviews
- Identified process/technology gaps and provided well-supported solutions and requirements for new metrics and tools, leading to process improvements in Training timelines, Ramp Periods, Reporting Structure, and Hiring thresholds.
Amazon India Development Center, Pvt LtdBangalore
Global Training Academy Trainer
04.2015 - 12.2017
Job overview
- Accountable for delivering approved training content and ensuring quality and coordination of all new hire, refresher, and launch training for TAM (Technical Account Management for Seller Support Services)
- Successfully conducted blended learning (instructor-led and virtual) classes and programs for global selling, including new hires, cross-training, continuing education, and refreshers
- Managed the uploading of 36 New Hire and Upskill Class records to the Learning Management System (LMS), along with trainee surveys, quizzes, and test data
- Ensured effective logistics and a conducive learning environment, providing comprehensive testing result reports
- Maintained seamless communication with business owners, trainers, site managers, and management to ensure timely and resource-efficient training
- Proactively monitored and addressed new hire attrition risks, and flagged performance, skills, or behavioral concerns during training
- Demonstrated expertise in facilitating, planning, implementing, and assessing blended learning, completing in-house accreditation and teach-back/observation sessions
- Assimilated and optimized 26+ training materials to enhance learning effectiveness and reduce repeat errors, resulting in a 98% conversion of new hires within the Ramp period.
Amazon India Development Center Pvt LtdBangalore
Senior Technical Account Managment Associate
04.2012 - 03.2015
Job overview
- Successfully cleared the certification process and earned the role of Subject Matter Expert, showcasing in-depth knowledge and expertise in the relevant subject area
- Effectively managed time, leading to a 92% increase in independent work efficiency, while strictly adhering to departmental resources, policies, and procedures
- Proactively aided team members with over 127 escalated contacts contacts, fostering a collaborative team environment and supporting colleagues to enhance Seller satisfaction
- Exceeded performance metrics, consistently achieving 92% or higher in quality, productivity and first contact resolution as a Seller Support Associate
- Achieved the title of "Best Performer" for 3 consecutive months in 2012, demonstrating consistent excellence and outstanding performance
- Identified trends and raised over 18 GEMBA issues, 7 Kaizen ideas using logical reasoning and data interpretation skills, to drive streamlined operations and enhance Seller support processes
- Collaborated with Customer Service, Merchant Investigations, and Payments teams to resolve Seller's issues, resulting in 63% improved resolution times and customer satisfaction levels.
Education
Jyoti Nivas College (Bangalore University)Bangalore, India
Bachelor of Arts from Travel & Tourism Management
04.2001 - 05.2004
University Overview
Alliance FrancaiseBangalore, India
Degree Elementaire from Elementary French
08.2003 - 01.2004
University Overview
Obtained Elementary French Certificate at the Alliance Francaise (degree elementaire)
The TEFL AcademyNottinghamshire, U.K
Qualifi Level 3 Certificate in Teaching English As from TEFL
04.2023 - 05.2023
University Overview
Qualifi Level 3 Certificate in Teaching English
as a Foreign Language (TEFL) (The TEFL Academy) (RQF)
Qualification Number: 603/7201/1
Awarded on: 17 May 2023
Certificate Number: D160953
Guided Learning Hours: 120
Amazon Development Center, LtdBangalore,India
Certified Auxiliary Program Facilitator from Facilitation
04.2015 - 08.2023
University Overview
LinkedIn LearningBangalore, India
No Degree from AWS Certified Cloud Practitioner (CLF-C01)
05.2023 - 05.2023
University Overview
AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 1 Cloud Concepts, LinkedIn Learning
Skills
Training solutions development
Timeline
LinkedIn Learning
No Degree from AWS Certified Cloud Practitioner (CLF-C01)
05.2023 - 05.2023
The TEFL Academy
Qualifi Level 3 Certificate in Teaching English As from TEFL
04.2023 - 05.2023
Site Training Manager
Amazon India Development Center Pvt Ltd
09.2019 - 12.2022
Site Training Lead
Amazon India Development Center Pvt Ltd
01.2018 - 08.2019
Amazon Development Center, Ltd
Certified Auxiliary Program Facilitator from Facilitation
04.2015 - 08.2023
Global Training Academy Trainer
Amazon India Development Center, Pvt Ltd
04.2015 - 12.2017
Senior Technical Account Managment Associate
Amazon India Development Center Pvt Ltd
04.2012 - 03.2015
Alliance Francaise
Degree Elementaire from Elementary French
08.2003 - 01.2004
Jyoti Nivas College (Bangalore University)
Bachelor of Arts from Travel & Tourism Management
04.2001 - 05.2004
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