Preetham Balakrishna
BENGALURU
Summary
Dedicated HR Assistant with three years of experience at Amazon, specializing in HR contact support and talent development. Recognized for enhancing team performance through effective coordination with managers and leadership. Strong communication skills and expertise in policy development position me to excel in the HR partner role.
Overview
5
5
years of professional experience
Work History
HR Assistant
Amazon development center
BENGALURU
11.2021 - Current
- Delivered empathetic support for HR queries including timecard corrections and leave of absence via call and chat.
- I worked on multiple pilot projects and helped expand them by working with managers and leadership.
- I prepared training materials for training associates to expand their scope.
- I have helped train over 80 associates in groups and provided one-on-one coaching to over 30 associates for new process implementation.
- I am currently working on a pilot project to eliminate the need for an on-site HR to help with the needs of employees.
- Write knowledge base articles for associates to follow while helping the employees.
- Analyze data to identify reasons contributing to high time to resolve on HR cases and provide solutions to help reduce it by 25 hours.
- Perform quality audits on calls and chats and provide feedback to managers.
Assistant
Hello haus
BENGALURU
09.2019 - 02.2021
- Managed bookings for the properties
- Answered incoming calls, responded to emails and other inquiries from customers.
- Greeted visitors, clients and guests in a professional manner.
Education
BE - Mechanical Engineering
Vivekananda Institute of Technology
Bengaluru09-2021
Skills
- Adaptability to fast-paced environment
- Excellent communication skills
- High judgment, empathy and flexibility
- Ability to maintain confidentiality
- Continuous learning mindset
- Ability to resolve conflict
- Tech-savvy
- Customer service-oriented
- Coaching and mentoring
- Strong ethical compass
Languages
Kannada
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
HR Assistant
Amazon development center
11.2021 - Current
Assistant
Hello haus
09.2019 - 02.2021
BE - Mechanical Engineering
Vivekananda Institute of Technology
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