Preetham G
Analyst
Bengaluru,Karnataka
Summary
Experienced Analyst with over 3 years in order management and customer service within the IT sector. Skilled in managing complex Oracle ERP and SFDC environment. Organized and dependable candidate at successfully managing multiple priorities with a positive attitude. Known for exceptional communication and problem-solving abilities, and to excel in high-volume atmospheres requiring multitasking skills and in building strong customer relationships and managing end-to-end business operations. Self-motivated, work well independently, and thrive in collaborative team environments and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
3
3
year of professional experience
3
3
Years of post-secondary education
2
2
Certification
Work History
Order Analyst
VMWare by Broadcom
Bengaluru, India
2 2022 - 5 2024
- Performed business functions such as Order Processing, Order Booking, Renewals, Sales support, Professional Services, Customer Advocacy, Supply Chain, Commercial Finance and Global Support using Oracle tool
- Vendor Validation, Agreements' Validation, extracting requisitions from Oracle tool & and allocating to the team
- Functional Responsibilities Support SFDC & Oracle queue management and prioritization with a focus on SLA compliance Interact with sales teams, channel partners, and numerous internal groups as required to support the order-to-invoice process
- Utilized strong multitasking skills in managing multiple priorities simultaneously, ensuring timely completion of all assigned tasks.
- Acted as primary point of contact for customers, taking full ownership of order fulfillment, scheduling, and cash collection
- Expert-level use of Salesforce product suite, including Salesforce Lightning
- Drive Collaboration efforts with GEO counterparts to ensure adequate support is provided
- Leveraged role to influence customers positively, resulting in improved cash results and customer satisfaction
- Conducted regular communications with customers and sales to drive satisfaction and resolve issues promptly
- Monitored customer payment behavior, proposed credit limit changes, and managed phone orders
- Analyze/build management reports such as Revenue reports and order booking reports based on business requirements.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Managed data entry tasks for high volume of orders, maintaining high level of accuracy throughout process.
- Supported sales team by generating accurate reports on order status and shipment tracking information.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Process Associate
VMware Software India Pvt Ltd
Bengaluru, India
12.2020 - 02.2022
- Accurately enter and review order data as per company requirements
- Handle purchase order reconciliation to quote, contract terms and program requirements
- Adhere to all compliance guidelines including SOX and export regulations
- Maintain all published SLAs for order processing and fulfillment
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Learn business model and different lines of business and order types
- Work across multiple applications within Order Management system
- Deliver on ad-hoc assignments as business require
- Participate in Quality Sample audits.
Education
Bachelor of Commerce -
Govt R.C College of Commerce And Management
Certification
- Diploma in Finance and Accounts from NIIT Academy.
- Workshop on "Basic Fire Fighting" by Karnataka Forest Department.
Languages
English, Kannada, Hindi, Telugu, and Tamil.
Skills
Order Management, Customer Relationship Management, Order Fulfillment, Proactive Problem-Solving, Team Collaboration, Customer Service Excellence, Multitasking Abilities, Dependable and Responsible, Creative Thinking, Microsoft Excel proficiency, Time Management, Attention to Detail
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