Preetham S

• I am part of the newly established pilot batch for the Private Wealth Management team, was responsible for training new hires and helping build the team from the ground up.
• Partnered closely with financial advisors to provide information on investment products, including alternative investments, mutual funds, ETFs and equities.
• Worked with financial advisors to provide customized reports and meeting materials by reconciling holdings and performance data across multiple platforms and reporting tools.
• Coordinated with private wealth management teams to ensure seamless client onboarding and efficient account maintenance.
• Managed high-net-worth client accounts ensuring compliance with regulatory standards by delivering best client experience.
• Facilitated the end-to-end onboarding process for new clients, including documentation, account setup, and investment allocation based on advisors recommendations, ensuring a smooth and positive client journey."
• Responded promptly to a wide range of client requests- including new investments, withdrawals, beneficiary updates, asset allocation, address change, new account opening and other service enquiries while maintaining high satisfaction rates and timely issue resolution.

Additional Responsibilities

• As a member of the pilot batch have played a key role in training all the new hires, QC their work and contributing in setting up and scaling of the team.
• Responsible for creating the monthly team performance dashboard using Power BI and sharing it with my managers and U.S. stakeholders.
• Organized team engagement initiatives, including planning team outings and activities as part of the Fun Committee to foster a positive work environment.
• Regularly present best practices, process updates, and new task types during weekly and monthly team calls.

• Process contributions, loans and distribution requests, determine eligibility according to IRS regulations and plan retirements.
• Review, validate, research and process customer complaints, audit document requirements, payment related queries, beneficiary related queries and resolve it in a timely manner
• Monitor investments and ensure that investments were made according to the pension plan that was selected by a particular client.
• Research account values in each retirement plans like 401K, 403B based on plan rules and regulations.
• Perform time critical tasks related to Required Minimum Distribution, Transfer Payout Annuity, New York audit, Bankruptcy ensuring compliance and quality standards
• Respond to client and plan participant requests; research issues and processing requests within operational time standards.
• Manage sensitive client interactions to handle escalations.
• Support a variety of initiatives, project work, screening of written and verbal complaints for triage.

Additional Responsibilities

• Workflow routing and management within the team.
• Intraday and monthly team performance and quality reporting.
• Periodically create, review and update process checklists.
• Conduct team huddles.
• Onboard and train new hires to the team and Supervise and QC the work of new hires.
• Build and present quarterly team performance reports to onshore stakeholders.
• Organize and host team engagement activities.