Preetham Steevan Dsouza
After Sales Service / Training Manager
Bengaluru,KA
Summary
Service Manager with 20+ years in the Automobile Industry. Core competencies include strong sales skills, quality control, and employee motivation as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Management, Achievement, and decision making
Overview
27
27
years of professional experience
Work History
Training Manager – Service
Toyota
01.2026 - Current
- Lead all service training activities across dealership service operations.
- Develop annual training plans aligned with Toyota dealer KPIs.
- Monitor technician certification levels and competency development.
- Conduct Technical, Service Process, and Soft Skills training programs.
- Coordinate with Toyota regional and national training teams.
- Track dealer training effectiveness and certification compliance.
- Drive technician retention and career development initiatives.
- Conduct Training Needs Analysis (TNA) and skill-gap assessments.
- Ensure compliance with Toyota training standards and audit requirements.
- Support implementation of new vehicle technologies and service procedures.
- Improved technician certification completion rates.
- Strengthened dealer training KPI performance through structured learning plans.
- Enhanced workshop productivity through focused technical upskilling.
- Implemented competency tracking and development roadmap for service staff.
Assistant General Manager Service & Body Shop
Suraksha Car Care Pvt Ltd
01.2025 - 12.2025
- Oversee day-to-day operations of the service and body shop departments.
- Ensure smooth workflow of repair jobs, timely vehicle delivery, and adherence to quality standards.
- Optimize bay utilization, job card management, and technician productivity.
- Ensure high levels of customer satisfaction through timely service, quality repairs, and professional handling.
- Resolve escalated customer complaints with a focus on long-term relationship retention.
- Implement CSI (Customer Satisfaction Index) improvement initiatives.
- Lead, motivate, and supervise Service Advisors, Technicians, Body Shop staff, and support teams.
- Conduct regular team briefings, training, and performance reviews.
- Maintain manpower planning, recruitment, and retention strategy for service and body shop functions.
- Drive service and body shop revenue through increased job card inflow, value-added services (VAS), AMC, and accidental repairs.
- Monitor workshop efficiency, productivity, labour sales, and parts sales.
- Ensure profitability by controlling expenses and improving process efficiency.
- Monitor warranty jobs and claims to ensure proper documentation and timely reimbursement from OEMs.
- Coordinate with insurance companies for accidental repair approvals and timely billing.
- Ensure zero revenue leakage in claim processing and settlement.
- Ensure adherence to manufacturer (OEM) guidelines, audit standards, and statutory norms.
- Implement and monitor SOPs for service and body shop operations.
- Maintain clean and safe working environment across service bays and customer interaction areas.
- Coordinate with the Parts Manager to ensure the availability of fast-moving and accident repair parts.
- Review parts aging, returns, and inventory holding cost.
- Analyze daily, weekly, and monthly MIS reports related to service performance, revenue, CSI/SSI scores.
- Monitor KPIs: Labor Revenue, Parts Revenue, Job Card Count, Technician Efficiency, Repeat Jobs %, etc.
- Share reports and action plans with top management
- Key Responsibilities:
- 1. Operational Management
- 2. Customer Experience & Retention
- 3. Team Management
- 4. Revenue & Profitability
- 5. Warranty & Insurance Handling
- 6. Compliance & Process Control
- 7. Inventory & Parts Coordination
- 8. MIS, Reporting & Target Review
Workshop Manager
Akshaya motors Mercedes-Benzes
11.2023 - 11.2024
- Customer Service Excellence: Prioritize exceptional customer service to ensure client satisfaction and loyalty Address customer concerns promptly and professionally
- Team Leadership: Lead and motivate the workshop team, fostering collaborative and efficient work environment. Provide training and development opportunities to enhance team skills.
- Quality Control: Implement and maintain stringent quality control processes to ensure all repairs and services meet Mercedes-Benz standards.
- Safety Compliance: Ensure the workshop complies with all safety regulations and standards. Conduct regular safety audits and training sessions to maintain a safe working environment.
- Inventory Management: Oversee inventory management to ensure the availability of necessary parts and tools. Optimize inventory levels to balance cost and availability.
- Process Optimization: Continuously review and improve workshop processes to enhance efficiency and reduce turnaround times. Implement best practices and lean management techniques.
- Technical Expertise: Maintain up-to-date knowledge of Mercedes-Benz vehicles and technologies.Ensuretheworkshopteamistrainedonthelatestdiagnostictoolsandrepair techniques.
- Budget Management: Manage the workshop budget effectively. Monitor expenses, seek cost-saving opportunities, and ensure profitability while maintaining high service standards.
- Customer Communication: Maintain clear and transparent communication with customers regarding their vehicle's status, repair options, and costs. Provide detailed explanations and ensure customers are well-informed.
- Performance Monitoring: Track key performance indicators (KPIs) to assess workshop efficiency,productivity,andcustomersatisfaction.Usedata-driveninsightstomakeinformed decisions and improvements
Service Manager
KALYANI MOTORS Mysore NEXA
03.2023 - 11.2023
- Prepare of annual Service Department business plan and strategy in line with the NEXA business objective. Set and agree on individual business targets in order to meet the annual business plans and targets as agreed with management.
- Communication flow between Service Reception and Workshop regarding repairs, warranty claims, work in progress etc. in order to minimize customer complaints/disputes and maximize customer satisfaction
- Assign targets to respective branches (Gross Profit, Labour Revenue, no of vehicles serviced, CSI, Productivity, Efficiency, Retention…etc.); and monitor continuously and take necessary proactive action in case of lags
- Develop or review and implement all processes in Service Department. Monitor the process performance and revise and record periodically.
- Manage workshop floor and service receptions by monitoring the efficiency, productivity and utilization levels of the workshop and identify improvement areas through feedback received from customers, Workshop Manager and develop contingency plan to ensure achievement of required standards of service.
- Compile company and Principle’s policies and procedures to ensure ethical, uniform and smooth functioning of the workshop by adhering to industry standards and following best practices to minimize risk and ensure occupational health and safety compliance.
- Ensure availability of the spares and other consumables in the workshop in coordination with Parts Manager and other suppliers
- Monitor repeat repairs and initiate corrective actions to improve CSI.
- Resolve escalated customer complaints and implement corrective actions to avoid recurrence. Take initiative to manage key accounts services
- Review and control branch purchases ensuring desired profitability.
- Ensure warranty claim submission / reimbursements are in line with warranty policy. Take a lead to resolve any dispute with customer or principle.
- Take a lead in liaising and finalizing deal with insurance companies in order to improve foot fall in the workshops
- Plans, controls and monitors processes in customer service areas. Ensures implementation of plans to improve efficiency and enhance customer satisfaction
- Prepare, submit and communicate monthly reports detailing all key figures associated with the role to the Management for monitoring progress against plans and targets.
- Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle to Ensure repair is conducted with full adherence to manufacturer guidelines
- Monitor availability of the spares & other consumables in coordinate with Parts department and other vendor ensure smooth operation of services
- Monitors, coaches and councils’ operational team to improve and enhance performance. Providestechnicalsupport,necessarytoolsandinformationenablingthemtocomplishtheir tasks in fast and efficient manner
Workshop Manager
SCANIA COMMERCIAL VEHICLES INDIA Pvt Ltd
12.2013 - 08.2022
- Plan, organize and manage the work of staff to ensure that the work is accomplished in the given time frame
- Collaborate with other departments
- Gauge technician training requirements and ensure that appropriate training plans are created and implemented accordingly
- Create and maintain effective with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery
- Oversee the inventory of supplies and ensure that any low stock situation is handled immediately
- Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price
- Increased service department gross and decreased expenses resulting in profitability year over year
- Assist technicians in handling difficult or challenging service jobs by providing insight and support
- Ensure that all the licenses area according to local award policies
- Make sure Safety Health and environment(SHE) policies are
- Monitoring 5S activities in workshop
Honda cars-Workshop Manager
ELITE MOTORS PVT LTD
01.2013 - 12.2013
- Organize and control an efficient mechanical engineering workshop including management of Technicians and Graded Workers
- Ensuring the usage and updating of service control board and workshop monitoring sheet
- Maintaining technician load matrix information
- Ensuring no of repair order Open for the Day(RO)
- Updating technician skill matrix and training status and plan for further training
- Planning for allocation of the vehicle and delivery promise time
- Monitoring all the Job Card entry in Dealer management system (DMS)
- Updating special diagnostic tool as per model up gradation
- Training and updating for Technician for usage of shop floor manual and service literature
Maruti-Technical Trainer
KALYANI MOTORS PVT LTD
03.2010 - 12.2012
- Technical Training Conducting Class for Technician team
- Ensuring Technical Manpower Updating in Dealer management system(DMS)
- Conducting Training class for Technician to how to read service manual
- Conducting Training for warranty claim process for warranty team
- Monthly Training plan for technician at regional training center
- Updating monthly training matrix to COO
Technical Trainer
VOLVO INDIA PRIVATE LIMITED
10.2005 - 01.2010
- Conducting product training for drivers.
- Teaching road Safety driving techniques
- Conducting assessment for drivers
- Preparation and submission of daily progress and manpower report
- Responsible for monitoring conditions and preventive maintenance for the equipment’s and machineries in the allocated section
- Inter department coordination
- Ability to motivate, develop, and direct people as they work, identifying the best people for the job
- Obtain details and see the appropriate use of equipment and facilities
Supervisor
LM Motors Udupi
04.2000 - 09.2005
- Allotting mechanics for the concerned job
- Supervising them for rectify damages
- Listing out the damaged parts of vehicle
- Testing the vehicle before and after repair
- Checksfanbelts,hoses,wiperbladesandothersafetyequipment;checksradiatorsand batteries, checks water and antifreeze levels; checks air in tires and adjusts pressure;
Technician
SUPRIYA ENGIEERING
03.1999 - 03.2000
- Dismantling the diesel engines with relate connections from the chassis
- Repairs of brake system(Drum Brakes &Disc Brake)Troubleshooting of drives like engine, Gearbox, differential, Drive axel Ex
- Lubricates equipment in accordance with established procedures and charts; checks and changes oil, oil filters and air filters, fuels and services buses and other vehicles;
- Replaces hoses, belts, water pumps, batteries and similar equipment and parts Assists the mechanic(s) in performing moderate to complex overhaul and repair work on engines, transmissions, drive unit, brakes, suspension systems, hydraulic systems, Fuel systems, cooling systems and other necessary power equipment
Education
DAE-Diploma - Automobile Engineering
ITI - Diesel Mechanic
Skills
Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources
OperationMonitoring—Watchinggauges,dials,orotherindicatorstomakesureamachineis working properly
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Health and Safety — Knowledge of relevant equipment, policies, procedures of promoting health and safety of self, team, property, etc
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Time Management— Managing one's own time and the time of others
Timeline
Training Manager – Service
Toyota
01.2026 - Current
Assistant General Manager Service & Body Shop
Suraksha Car Care Pvt Ltd
01.2025 - 12.2025
Workshop Manager
Akshaya motors Mercedes-Benzes
11.2023 - 11.2024
Service Manager
KALYANI MOTORS Mysore NEXA
03.2023 - 11.2023
Workshop Manager
SCANIA COMMERCIAL VEHICLES INDIA Pvt Ltd
12.2013 - 08.2022
Honda cars-Workshop Manager
ELITE MOTORS PVT LTD
01.2013 - 12.2013
Maruti-Technical Trainer
KALYANI MOTORS PVT LTD
03.2010 - 12.2012
Technical Trainer
VOLVO INDIA PRIVATE LIMITED
10.2005 - 01.2010
Supervisor
LM Motors Udupi
04.2000 - 09.2005
Technician
SUPRIYA ENGIEERING
03.1999 - 03.2000
ITI - Diesel Mechanic
DAE-Diploma - Automobile Engineering
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
(Preetham Steevan Dsouza)