Summary
Overview
Work History
Education
Skills
Certification
Interests
Trinity Certified Guitarist
Timeline
PREETHAM TIWARI

PREETHAM TIWARI

IT Technical Lead
Chennai

Summary

Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Data Analyst

Cognizant
Chennai
07.2022 - Current
  • Assessed project milestones and team performance to keep staff on-task.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Tested data prediction algorithms based on historical data.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Created dashboards to monitor and track key performance indicators.

Information Security Administrator

Cognizant
Chennai
09.2019 - 07.2022
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Resolved problems, improved operations and provided exceptional service.

Service Desk Specialist

Cognizant
Chennai
08.2016 - 09.2019
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.




Senior Consultant

Sutherland
Chennai
04.2014 - 07.2016
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.

Senior Tele Researcher

Merit
Chennai
08.2013 - 03.2014
  • Gathered and organized information for research purposes.

Customer Service Officer

Allsec
Chennai
10.2010 - 12.2011
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Mechanical Engineering

CSI College of Engineering, Ketti , Nilgiris
09.2005 - 03.2010

Post Graduate - Big Data Analytics

Intellipaat, Bangalore
07.2020 - 03.2022

Skills

    Mentorship and coaching

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Certification

ITIL V4

Interests

Playing Guitar

Reading Books

Watching movies

Trinity Certified Guitarist

Successfully completed Grade 5 in plectrum guitar from Trinity music college .

Timeline

ISRO & IIRS AI distance learning course

08-2022
Data Analyst - Cognizant
07.2022 - Current

IBM Python 101 for Data Science

11-2021
Intellipaat - Post Graduate, Big Data Analytics
07.2020 - 03.2022
Information Security Administrator - Cognizant
09.2019 - 07.2022

ITIL V4

08-2018
Service Desk Specialist - Cognizant
08.2016 - 09.2019
Senior Consultant - Sutherland
04.2014 - 07.2016
Senior Tele Researcher - Merit
08.2013 - 03.2014
Customer Service Officer - Allsec
10.2010 - 12.2011
CSI College of Engineering - Bachelor of Science, Mechanical Engineering
09.2005 - 03.2010

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PREETHAM TIWARIIT Technical Lead