Preetham Pravin Nesakumar J

Cultivated productive relationships with business representatives and
consulted closely to uncover needs and match to available solutions.
Delivered sales presentations and pitches to clients, upper management
and junior sales associates for demonstration.
Created and launched new products and services and developed new
accounts to maximize revenue potential. Optimized sales to reduce the rejection rate to under 1%.
Trained and coached sales team/account managers servicing Key
accounts.

Organized client feedback and introduced streamlined process of replying to and rectifying complaints - achieved 12% positive feedback where more than 5% feedback is difficult. Negative feedbacks were brought to 0.5%.
Contributed to annual revenue goals by selling new services and developing new accounts. Revenue increased by 50% in the last 1 year.
Facilitated partnership plans to increase the portfolio on 2 new avenues for relative scaling.
Coordinated with internal teams to facilitate prompt delivery of client
projects, capacity building, reduction of quality incidents and reducing TAT though linear delivery process.

• Worked in matrix management environment with oversight of Account managers, operations, sales, finance, human resources, quality assurance and IT ensuring
• Reviewed operations reports to understand numbers and trends; Managed productivity of 150+ member and achieved highest ever productivity for consecutive months
• Achieved and sustained production efficiency and improved billable productivity from 71% to 83% maintaining end to end delivery process.
• Drove high-level strategic planning of development efforts to set product vision and roadmap
• Brought down onboarding process duration for new joiners from 4 months to under1 month
• Implementation of client focus throughout organization and collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

• Analyzed key competitors to respond to competitive threats
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions through quality control measures.
• Serviced customer and developed collaborative relationships at all levels including top management
• Worked closely with customer and quality team in co-creation of new products addressing pain points of customers.
• With customer support team reporting to me, Handled implementation of CS strategies to improve client happiness index

• Employed comprehensive benchmarks to establish and monitor customer service standards
• Single point of contact for partner firm in US
• Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications, ensuring work performed complied with contractual requirements
• Produced quality standards, checklists, report templates and processes in collaboration with quality tower

• Responsible for ontime deliverables, and providing periodic updates to customer and management

• Medical Records Review to identify Personal injury, Mass Tort, and Medical Malpractice & Developed content for medical and legal solutions.