Preetha Vaidyanathan Pal
Chennai,TN
Summary
Seeking a suitable position where i can imply my excellent interpersonal and communication skills to bring in new clients, maintain relationships with existing clients, and increase revenue. SUMMARY: 20 years of experience in banking domain and played a major role in Branch Banking Operations, Branch Sales and Banking Operations & Customer Services (AUDIT).
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
MANAGER
BANDHAN BANK LIMITED
05.2015 - Current
- Services
- RESPONSIBILITIES:
- Process improvement
- Timely and accurate reporting of discrepancies in Audit Report
- Accurate audit compliance of the observation as raised by IAD
- Data Enrichment
- Training
- Manpower and Discipline management
- DEPARTMENT : Retail Branch Banking, Responsible for acquiring new HNI and Corporate customer and enhancing the relationship by providing the best possible service and value
- Responsible for meeting branch profitability and Audit rating (both internal and RBI)
- Responsible for carrying out different promotional activities to enhance the productivity of branch sales team
- Responsible for analyzing and reporting all branch MIS
- Responsible for handling and resolution of customer complaints.
MANAGER, Retail Branch Banking (Branch Operation Manager)
AXIS BANK LTD
08.2006 - 02.2015
- Managing and monitoring performance of the operations and branch resources for optimal sales support
- Acquisition of new customers and enhancing the relationship by providing the best possible service and value
- Enhancing customer wallet size (Customers make us their primary bank) by providing quality services
- Deepen the relationship by cross-selling the bank’s products and services, which will result in higher loyalty and greater profitability of these relationships
- Customer Services –
- Complaint Management
- Promoting DBC (Direct Banking Channels)
- TAT Management
- Queue handling
- Branch administration
- Checking of all Account Opening Forms and Customers Instruction
- Monitor staff productivity and give guidance and proper training to improve the same
- Branch Operation –
- Supervising branch teller activities (Cash payment, Cash received, DD & PO)
- Handling and reconcile branch numbered stationery, Forms (Different college & schools admission forms and competitive Exam forms) and deliverables (Debit/ATM cards, Welcome kits and retained cards)
- Monitoring all Dummy a/c, Suspense a/c and Cash GL and reporting the same to higher authority
- Preparing and Reporting all branch related MIS pertaining to cash (Large Cash reporting, Forge note reporting etc.)
- Handling branch petty cash
- Custodian of Branch Vault, Locker and Gold.
Officer
Standard Chartered Finance Ltd
08.2002 - 05.2006
- Credit Card Services / Safe Custody & Logistics/ IPC Clearing
IPC Clearing
01.2004 - 01.2006
- Downloading different reports from remote access server (RAS)
- Interaction with the Branches for Limex (limit excess reports) of return cheques on daily Basis
- High value balancing and MICR returns
- Tick back, technical & verification of MICR IW cheques
- Interaction with Customers regarding Utility Cheques.
Safe Custody
01.2003 - 01.2004
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager
- Forwarding the related MIS in time (Six Sigma, KCS (Key Control Standard) etc)
- Reconciliation & Logical balancing of all ATM Cash accounts under the control of the unit
- Verify all entries in the JP affected to the related Hogan A/cs
- Handling of Return Debit Cards, ATM cards, I-Banking Password & Cheque books
- Amending Status of Debit Cards & ATM Cards on Hogan (Hot-listing, Warm-listing, and Activating)
- Handling of Debit Cards & ATM Cards queries throughout Eastern Region
- Supervising all Online Teller Operations i.e
- Cash posting, Stop Payments, DD & P.O
- Disbursement to the Customers
- Handling customer calls, solving their problems in the best possible way in the least possible time and meeting the SLA.
Credit Card Services
01.2002 - 01.2003
- Promoting Standard Chartered Credit card products
- Handling customer queries
- Tele calling on customer verification for up-gradation
- Having worked on different projects like Reinstatement, dial-a-loan & Balance Transfer
- Updating MIS on regular basis and presenting as a report.
Education
B.A - Political Science
Calcutta University
01.1999 - 01.2002
Diploma - PC Professional REWARDS
Certificate of Appreciation for qualifying in Chennai Premium League - undefined
Certificate of Achievement for achieving TTP Booster Drive - undefined
Timeline
MANAGER
BANDHAN BANK LIMITED
05.2015 - Current
MANAGER, Retail Branch Banking (Branch Operation Manager)
AXIS BANK LTD
08.2006 - 02.2015
IPC Clearing
01.2004 - 01.2006
Safe Custody
01.2003 - 01.2004
Officer
Standard Chartered Finance Ltd
08.2002 - 05.2006
Credit Card Services
01.2002 - 01.2003
B.A - Political Science
Calcutta University
01.1999 - 01.2002