Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

PREETHI

Bengaluru

Summary

I am a highly organized and dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality with over 6 years of experience in the tech sector. My strong communication skills, proficiency in CRM software, and deep understanding of the SaaS platform further enhance my expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead

Anthology
Bengaluru
04.2022 - Current
  • Train new hires and onboard new clients to the production.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Monitored team progress and enforced deadlines.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Organized client meetings to provide project updates.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with company policies and procedures throughout the team.
  • Trained new staff in relevant processes and procedures.

Service Support Representative

Unisys
Bengaluru
04.2020 - 03.2022
  • Providing technical support for issues related to MFA, VPN, server downtime, printer installation, application support, and other Outlook issues.
  • Logging and tracking calls using a problem management database, and maintaining history records.
  • Providing first-level technical support to end users on proprietary software and applications, including installation and basic usage.
  • Identified customer needs and provided solutions accordingly.
  • Analyzed customer data to identify trends in service requests.

Technical Support Representative

Accenture Services Pvt Ltd
Bengaluru
11.2018 - 01.2020
  • Provided technical support services.
  • Ability to interact with clients and end users, understand their requirements and issues, and provide optimum solutions and support.
  • Resolving tickets reported by international clients related to software, network, and data connectivity issues.
  • Effective escalation to the concerned team for on-time resolutions.
  • Maintained a positive rapport with customers while referring difficult issues to upper management.
  • Followed up with cases until resolved, and updated customers about issue resolution progress.

Education

B.Tech - Computer Science and Engineering

Reva University
Bengaluru, KA
08.2018

Skills

  • REST API
  • Confluence
  • EXCEL
  • JIRA
  • PGAdmin
  • Salesforce
  • JAVA
  • SQL
  • Microsoft Office
  • SIS
  • Curl
  • Postman
  • LTI
  • LINUX
  • Coaching and mentoring
  • Employee training
  • Customer focus

Certification

  • AWS Cloud Architect
  • Linux Command Line

Accomplishments

  • Recognized as Belonging value of Anthology.
  • Recognized as Client Centricity

Timeline

Team Lead

Anthology
04.2022 - Current

Service Support Representative

Unisys
04.2020 - 03.2022

Technical Support Representative

Accenture Services Pvt Ltd
11.2018 - 01.2020

B.Tech - Computer Science and Engineering

Reva University

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