Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Preethi Ashwini

Chennai

Summary

Strong Knowledge in Project Management (ITIL), Incident Management, Change Management and also leading Application Monitoring and ServiceDesk team. Ability to multitask and to prioritize and manage time well. Performing SOP activities by understanding customer environment and contribute to improve SOP's. Exercised leadership capabilities by successfully motivating and inspiring others. Skilled at working independently and collaboratively in a team environment.

Overview

11
11
years of professional experience

Work History

Technical Lead

Cognizant
Chennai
03.2020 - Current
  • Leading Application Monitoring and ServiceDesk team. Managed Project Management (ITIL) and Incident management and Change management.
  • Determined technical requirements for projects and set work deadlines.
  • Facilitated knowledge sharing sessions within the technical team to improve skillsets and encourage innovative solution development.
  • Management of the Application Monitoring and Service Desk Team ensuring resource allocation, attendance, effective achievement of KPI’s and planning activities.
  • Identifying training requirements and deliver training as required.
  • Build good customer relationship to win more business or expand the current business.
  • Perform SOP activities by understanding customer environment and contribute to improve SOP's.
  • Ability to multitask and to prioritize and manage time well.

Quality Control Checker

Visionary RCM
Chennai
01.2019 - 02.2020
  • Conducted root cause analysis for identified issues, proposing effective solutions to address them.
  • Monitored product quality at all stages of production process.
  • Identified trends in product defects, recommending corrective actions to prevent recurrence.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Followed standard operating procedures for inspections and tests.
  • Supervised production workers to identify areas in need of improvement for high-quality production.

Senior AR Caller

Technosoft
Chennai
07.2017 - 02.2018
  • Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
  • Performed calls to customers regarding outstanding debts on their accounts and negotiated payment arrangements.
  • Identified opportunities to increase collections efficiency and accuracy through process improvements.
  • Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.
  • Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
  • Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.

Accounts Receivable Caller

Dell
Chennai
07.2013 - 03.2015
  • Worked in call center environment handling outbound calls.
  • Collaborated with the billing department to ensure accurate invoicing of customers, reducing the likelihood of payment disputes and delays.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Education

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

Meenakshi College of Engineering
Chennai
04-2011

Skills

  • Project Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Technical Lead

Cognizant
03.2020 - Current

Quality Control Checker

Visionary RCM
01.2019 - 02.2020

Senior AR Caller

Technosoft
07.2017 - 02.2018

Accounts Receivable Caller

Dell
07.2013 - 03.2015

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

Meenakshi College of Engineering

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Preethi Ashwini