Preethi CHAND

Key Achievements

Delta Capita – Asst. Vice President.|ING Client,

December 2023 – Present.

• Lead AML/KYC compliance for ING, managing onboarding and remediation for high-risk clients.
• Mentor and train analysts on EDD, PEP screening, and KYC procedures, enhancing team capability and efficiency.
• Collaborate with Relationship Managers and senior stakeholders to resolve client queries, achieving 100% SLA adherence.
• Identify and escalate potential compliance risks, supporting risk mitigation strategies.
• Streamline workflows, contributing process improvement ideas that reduced turnaround time.

Client Management Team – Delta Capita, AVP,

July 2022 – December 2023.

• Managed direct client communications and onboarding for over 150 clients, ensuring timely document collection and compliance.
• Supported Relationship Managers in account opening and remediation processes, improving client satisfaction scores.
• Monitored case movements, and ensured completion of all client-related tasks within stipulated timelines.

Delta Capita (Standard Chartered) – BBA BAU Associate, Sept 2021 – July 2022.

• Conducted EDD/PEP checks for multiple client branches as part of a pilot batch.
• Performed UAT testing for new products, ensuring compliance prior to go-live.
• Trained new joiners and performed quality checks during high-volume periods, maintaining consistent standards.
• Contributed ideas to streamline workflows, improving turnaround time.

• Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
• Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
• Worked closely with legal and compliance teams to address any regulatory concerns or potential sanctions breaches.
• Promoted a strong compliance culture throughout the organization by raising awareness about the importance of KYC and AML in preventing financial crime.
• Conducted KYC onboarding and remediation for complex CWM clients, ensuring compliance with global regulatory requirements.
• Trained junior analysts on EDD, PEP screening, and KYC procedures, improving team efficiency.
• Identified red flags and escalated high-risk cases, ensuring 100% compliance with AML regulations.
• Performed quality checks on KYC profiles, maintaining top-quality profiles with over 95% accuracy.
• Actively contributed to process improvement initiatives, streamlining workflows, and reducing errors.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Managed KYC onboarding and updates for clients across the US and Asia regions, including FIG, LLC, MNC, NBFI, MGs, and GSBs.
• Performed PEP, sanctions, and adverse media screening, escalating issues in line with compliance policies.
• Served as an SME for U.S. and Hong Kong local uplifts; mentored new joiners, and led training sessions.
• Maintained a 97% profile accuracy rate, and was recognized for excellence in KYC quality assurance.
• Participated in process migrations and tool enhancements (Next Generation Tool), improving efficiency.