Preethi Janardhan

Order Processing

• Efficiently processed and managed international orders, ensuring accuracy and timely delivery.

Customer Communication

• Developed strong relationships with customers in Australia, demonstrating cultural awareness and sensitivity.

International Logistics

• Coordinated with logistics partners to optimize shipping and delivery processes for international orders.

Problem Resolution

• Proactively identified and resolved issues related to order fulfillment, shipping delays, and customs clearance.
• Maintained a high level of responsiveness to customer inquiries, ensuring prompt issue resolution.

Marketing Strategy Development

• Developed and executed comprehensive marketing strategies, including the management of social media accounts to enhance brand visibility and engagement.

Inbound Marketing

• Created and implemented effective inbound marketing plans, managing various marketing channels and online content to attract and retain customers.

Digital Marketing Budget Management

• Managed and monitored the digital marketing budget with a focus on ROI measurement, ensuring cost-effective allocation of resources.

Competitive Analysis

• Conducted benchmarking and competitive research, providing actionable insights and suggestions for improvement to maintain a competitive edge.

Training Program Design and Delivery

• Designed and delivered training programs to enhance job placement skills for diverse clients, including recent graduates and career changers.

Curriculum Development

• Developed curriculum on resume writing, interview preparation, and job search strategies, focusing on practical skills for career advancement..

Interview Coaching

• Conducted interview coaching with mock sessions to build confidence and improve performance, tailored to individual client needs.

Collaboration with Companies.

• Collaborated with companies such as FACE, T2S, and Smart to deliver training sessions effectively, leveraging industry partnerships.

Quote Creation and Customer Needs Assessment

• Developed and delivered customized quotes by thoroughly recognizing customer needs and innovating new solutions to meet their requirements.

Stakeholder Interaction and Issue Resolution

• Collaborated effectively with internal and external stakeholders to resolve issues related to Quote to Order (Q2O) operations, ensuring seamless workflow and customer satisfaction.

Application Tools Proficiency

• Utilized a range of application tools, including GSI (formerly Oracle R12), GDMT, GALT, DAS, Service Portal, QRS, Fusion tool, and SPMT, to enhance operational efficiency and accuracy.

Contract Verification and Approval

• Verified customer hardware and license contracts with Oracle, ensuring compliance and approving purchases to facilitate smooth transactions.