Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preethi Krishnamurthy

Senior Engineer – Cloud & Infrastructure Engineering
Chennai,TN

Summary

Results-driven IT professional with over 8+ years of experience in Service Desk operations and Level 2 VMware vSphere administration. Skilled in managing and optimizing vSphere 7.x and ESXi environments to ensure high availability, performance, and reliability across enterprise infrastructures. Proven ability to lead and mentor service desk teams, streamline support workflows, and align operations with ITIL best practices. Known for delivering scalable, sustainable solutions and fostering continuous improvement in IT environments. Actively seeking to contribute as a vSphere Administrator in a forward-thinking organization.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Senior Engineer – Cloud & Infrastructure Engineering

Birlasoft
Chennai
08.2022 - Current
  • Delivering advanced support and administration of a large-scale VMware vSphere 7.x environment, ensuring optimal infrastructure performance, reliability, and scalability.
  • Administer and maintain vSphere 7.x infrastructure, managing multiple ESXi hosts via vCenter Server.
  • Perform ESXi upgrades and patching using Lifecycle Manager and CLI; install and configure new ESXi 7.x hosts as needed.
  • Provision and manage virtual machines (VMs) with Windows Server (2008/2012/R2) and Linux OS; manage Snapshots, Clones, and vMotion/Storage vMotion migrations.
  • Handle vSphere storage operations including datastore creation, expansion, and Storage DRS cluster configurations.
  • Configure and manage HA (High Availability) and DRS (Distributed Resource Scheduler) clusters, including creation of resource pools and scheduled tasks.
  • Administer virtual networking components including vNetwork Distributed Switches (vDS), VMKernel ports, port groups, and network policies.
  • Troubleshoot complex VM connectivity and performance issues to minimize downtime and ensure service continuity.
  • Perform hot-add operations for VM resources (CPU, memory, storage) based on dynamic workload requirements.
  • Create and monitor tasks and alarms to proactively manage infrastructure performance and availability.
  • Consistently recognized as a top performer with stellar and commendable performance ratings.

IT Service Desk Team Leader

Australian Red Cross
Melbourne
01.2021 - 07.2022
  • Promoted internally after 3+ years as Senior Service Desk Analyst. Successfully led a team of 9 analysts, managing daily operations, improving support quality, and driving technology transitions.
  • Managed and coached team of 9 Service Desk Analysts; conducted weekly stand-ups and one-on-ones to monitor performance, offer mentorship, and drive continuous improvement.
  • Planned and optimized staff rosters to balance high service availability with cost efficiency.
  • Conducted quality assurance reviews on incidents and calls (ServiceNow, Genesys PureCloud); drove significant improvements in customer satisfaction.
  • Developed training modules for new hires and led onboarding programs to ensure consistent service quality.
  • Liaised with third-level support teams and external vendors (e.g., Microsoft, Lenovo, Nexon, Citrix) for IT implementations including Microsoft Teams, and Genesys cutover.
  • Participated in senior management meetings to provide insights on client adaptability and service delivery strategies.

Senior Service Desk Analyst

Australian Red Cross
Melbourne
09.2017 - 12.2020
  • Delivered frontline IT support across a national user base, resolving technical incidents and service requests while maintaining a high standard of customer service.
  • Acted as first point of contact for technical support; resolved incidents via phone, email, and remote access tools (TeamViewer, Citrix).
  • Specialized in user account management (Active Directory), Office 365 support, Exchange Online mailbox administration, and mobile device management via Microsoft Intune.
  • Managed laptop reimaging, software installations, remote setups, and VPN access for remote users.
  • Mentored new hires and served as subject matter expert (SME) for ITIL processes including Incident, Request and Knowledge Management.
  • Played a key role in training development and KCS-based knowledge article publication.
  • Acted as a bridge between frontline support and management; handled queue management and escalations during leadership absence.
  • Consistently recognized as top performer with 5+ monthly CSAT awards.

Systems Engineer

Tata Consultancy Services (TCS)
Chennai
09.2012 - 11.2014
  • Provided enterprise-level support across Windows Server, VMware, and Citrix environments for global clients. Delivered consistent incident resolution, system troubleshooting, and user support, with direct client engagement.
  • Provided Tier 1–2 support for Windows infrastructure including Active Directory, DNS, DHCP, TCP/IP, and Microsoft Exchange Server.
  • Resolved virtual machine performance and connectivity issues within VMware vSphere environments.
  • Supported Citrix XenApp issues such as application launch failures, session overloads, and desktop environment stability.
  • Acted as a primary contact during daily client status calls; maintained high communication standards and built strong client relationships.
  • Trained and onboarded new team members on standard operating procedures and troubleshooting techniques.
  • Coordinated with external vendors (e.g., Dell, Microsoft) to resolve hardware failures and perform system upgrades.
  • Drafted internal documentation for startup/shutdown procedures and Level 1 troubleshooting for helpdesk staff.
  • Led high-severity incident resolution by collaborating with internal escalation teams and external support partners.
  • Enforced organizational IT policies and technical standards to ensure data integrity and secure system access.

Education

Bachelor of Engineering (B.E.) - Electronics and Communication

Anna University
Chennai
01.2008 - 01.2012

Skills

  • VMware vSphere 7x administration

  • VMware ESXi 7x administration

  • vCenter Server administration

  • Experience with vMotion implementation

  • Experience with Storage vMotion implementation

  • Experience with data stores and VM implementation

  • Experience with HA implementation

  • Experience with DRS implementation

  • Windows Server 2019 administration

  • Experience with HP ProLiant and Dell PowerEdge servers

  • ServiceNow support expertise

  • Remote desktop support

  • Experience with Genesys PureCloud platform and Five9

  • Team leadership

  • Employee training

  • Cross-functional collaboration

  • Effective verbal and written communication

  • Collaborative teamwork

Timeline

Senior Engineer – Cloud & Infrastructure Engineering

Birlasoft
08.2022 - Current

IT Service Desk Team Leader

Australian Red Cross
01.2021 - 07.2022

Senior Service Desk Analyst

Australian Red Cross
09.2017 - 12.2020

Systems Engineer

Tata Consultancy Services (TCS)
09.2012 - 11.2014

Bachelor of Engineering (B.E.) - Electronics and Communication

Anna University
01.2008 - 01.2012

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Preethi KrishnamurthySenior Engineer – Cloud & Infrastructure Engineering