Summary
Overview
Work History
Education
Skills
Certification
Languages
Social networks
Timeline
Generic

Preethi Mari

Chennai

Summary

Customer Experience and Operations professional with 5+ years of experience across global shipping and financial services. Currently a Process Expert at Maersk, owning export and import customer journeys for European markets. Strong expertise in case management, import delivery planning, agent support, Root Cause Analysis, SLA adherence, and process improvement. Well-positioned for Senior Process Expert / Team Lead roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Expert

Maersk Global Services India Private Limited
10.2024 - Current
  • Owning end-to-end export customer experience for Czech and Slovak markets, ensuring seamless service delivery.
  • Managing export shipments, documentation, and compliance to meet regulatory and customer requirements.
  • Coordinating with customers, customs authorities, and internal teams to maintain smooth cargo flow.
  • Monitoring shipment milestones and proactively resolving exceptions to uphold service reliability.
  • Planning and scheduling import deliveries, optimizing transport modes (rail/truck) for timely arrivals.
  • Supporting Agent View processes by managing operational outliers and ensuring adherence to Maersk service standards.
  • Monitoring and communicating shipment progress in line with SOPs to ensure on-time delivery.
  • Mentoring new joiners and ensuring SLA compliance across operations.

Customer Service Coordinator

Hapag-Lloyd Global Services
10.2021 - 09.2024
  • Export booking management, documentation validation, and customer coordination.
  • Vessel balancing support and shipment scheduling with SLA adherence.
  • Customer communication using FIS, CRM tools, and Outlook.

Sales Executive - Relationship Officer

HDB Financial Services
08.2019 - 09.2021
  • Client relationship management, financial product sales, documentation, compliance, and CRM reporting.

Education

Bachelor's Degree - General

The Quaid-E-Milleth College
Chennai, India
06-2024

MBA - Master of Business Administration

Pondicherry University - IN-PY
06-2024

Skills

  • Customer Experience Management
  • Export Operations
  • Import Delivery Planning
  • Case Management
  • Escalation Handling
  • Process Improvement
  • Root Cause Analysis
  • SLA & KPI Management
  • Stakeholder Coordination
  • Mentoring

Certification

  • MS Office
  • Tally ERP 9
  • E-mail Etiquette

Languages

  • Tamil
  • English

Social networks

www.linkedin.com/in/preethi-mari27

Timeline

Process Expert

Maersk Global Services India Private Limited
10.2024 - Current

Customer Service Coordinator

Hapag-Lloyd Global Services
10.2021 - 09.2024

Sales Executive - Relationship Officer

HDB Financial Services
08.2019 - 09.2021

Bachelor's Degree - General

The Quaid-E-Milleth College

MBA - Master of Business Administration

Pondicherry University - IN-PY
Preethi Mari