Preethi Nair
Pune
Summary
Customer-focused Account Coordinator with 5+ years of experience in post-production, client account management, and customer success. Adept at handling complex global accounts, onboarding clients, and delivering tailored solutions to drive customer satisfaction. Strong problem-solving skills and thrive in fast-paced environments. Deep understanding of the media and entertainment industry, including high-profile projects with leading global studios.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Coordinator
Deluxe Entertainment
05.2021 - Current
- Lead account management for multiple high-profile media clients, ensuring seamless communication and tailored project delivery for major international studios.
- Oversaw client onboarding and project setup, developing customer-specific workflows and enhancing customer engagement for better retention and satisfaction.
- Collaborated closely with internal production, technical, and quality assurance teams to ensure project deliverables were met ahead of deadlines.
- Managed escalations efficiently, acting as the primary advocate for clients, resolving post-production issues and redelivery needs.
- Utilized data analytics to monitor project performance, measure customer satisfaction, and identify areas for process optimization.
- Enhanced service offerings by upselling additional features, leading to a 15% increase in overall account value for key clients.
- Coordinated internal resources to ensure timely delivery of projects within budget.
- Projects: Managed projects for high-budget feature films, including complex dubbing and localization projects for global distribution.
Account Coordinator
Deluxe Entertainment
06.2019 - 05.2021
- Managed client deliverables, ensuring efficient project timelines and adherence to technical specifications for global studios.
- Ensured client satisfaction by facilitating productive discussions with production teams, effectively communicating and fulfilling customer requirements.
- Managed and sustained connections with high-profile clients, identifying avenues for service enhancements and establishing prospects for business growth.
- Implemented effective communication strategies with production and tech teams to ensure seamless project execution, addressing client requests and challenges in real-time.
- Improved customer retention by addressing pain points and providing quick resolutions to project roadblocks.
- Supported the onboarding process for new clients, ensuring smooth transitions and handoffs between internal teams.
- Oversaw diverse episodes of a well-known television program, securing punctual release in various international areas.
Automation Development Associate
Alchemy Solutions - Accenture
06.2018 - 06.2019
- Acted as the central point of contact for clients, translating business needs into technical requirements, and implementing effective process automation.
- Managed project deliverables and schedules, ensuring projects were delivered on time and within budget, while meeting all client expectations.
- Designed and implemented process improvement initiatives, focusing on efficiency and business growth for clients in various industries.
- Projects: Automated workflows for a major client, leading to a 30% increase in efficiency and reduced project turnaround times.
Transaction Processing Associate
NVIDIA Graphics
01.2017 - 11.2017
- Analyzed and processed large datasets for client projects, ensuring data integrity and accuracy.
- Coordinated cross-functional team efforts, delivering high-quality reports and updates to clients.
- Provided training and support to teams, streamlining processes for better data management.
- Researched discrepancies on account activity by contacting customers or other departments.
- Projects: Managed key accounts related to graphics and AI-based products for international clients.
Data Analyst
Spectrum Consultants - NVIDIA
08.2016 - 01.2017
- Supported data analysis and reporting for NVIDIA's global projects, enhancing data accuracy and timeliness for critical business decisions.
- Conducted in-depth audits on datasets to ensure quality and integrity, working closely with cross-functional teams to manage documentation and provide timely updates.
- Spearheaded strategies to improve data efficiency, reducing reporting times by 20% through process streamlining.
- Projects: Key analyst for NVIDIA's hardware and AI projects, contributing to real-time data processing improvements.
Intern
Winsol Solutions Pvt. Ltd
01.2014 - 06.2014
- Assisted senior analysts in data collection and reporting, gaining hands-on experience in project coordination and stakeholder communication.
- Participated in process mapping and improvement initiatives, contributing to small-scale automation projects.
- Collaborated with internal teams to deliver timely and accurate reports for ongoing projects.
Education
MCA -
MARATHWADA MITR MANDAL INSTITUTE OF TECHNOLOGY
Pune06.2014
BSC - COMPUTER SCIENCE
D.Y PATIL COLLEGE
Pune06.2011
HSC -
NIRMAL BETHANY JR COLLEGE
Pune06.2008
HSC -
SMT.S.S AJMERA HIGH SCHOOL
Pune06.2006
Skills
- Account Oversight
- Research Expertise
- Complaint Resolution
- Attention to Detail
- Customer and Client relations
- Poised under pressure
- Organization and Time Management
- Self-Motivated
- Critical thinking
- Multitasking Abilities
- Project Management
- Customer Relationship Management
Core Competencies
- Global Account Management
- Post-Production Coordination
- Client Relationship Building
- Strategic Upselling & Cross-Selling
- Customer Onboarding & Retention
- Data-Driven Decision Making
- Process Improvement (Lean Six Sigma)
- Project Delivery & Oversight
- Cross-functional Team Collaboration
Certification
- BASE SAS CERTIFICATION, 2015
- ADVANCE SAS CERTIFICATION, 2016
- SIX SIGMA CERTIFICATION - YELLOW BELT, 2023
Accomplishments
Employee of the Month (Multiple Times)
- Recognized multiple times for excellence in performance, client service, and teamwork across high-pressure projects in post-production and account management.
Outstanding Process Improvement Achievement
- Spearheaded a process automation initiative that reduced project turnaround times by 25%, increasing overall team efficiency and client satisfaction.
Hobbies and Interests
- Theater
- Cooking
- Teaching
- Reading
- Dance
Timeline
Senior Account Coordinator
Deluxe Entertainment
05.2021 - Current
Account Coordinator
Deluxe Entertainment
06.2019 - 05.2021
Automation Development Associate
Alchemy Solutions - Accenture
06.2018 - 06.2019
Transaction Processing Associate
NVIDIA Graphics
01.2017 - 11.2017
Data Analyst
Spectrum Consultants - NVIDIA
08.2016 - 01.2017
Intern
Winsol Solutions Pvt. Ltd
01.2014 - 06.2014
MCA -
MARATHWADA MITR MANDAL INSTITUTE OF TECHNOLOGY
BSC - COMPUTER SCIENCE
D.Y PATIL COLLEGE
HSC -
NIRMAL BETHANY JR COLLEGE
HSC -
SMT.S.S AJMERA HIGH SCHOOL
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