PREETHI PRIYADHARSINI

• Overseeing and managing customer service professionals and activities
• Collaborate and communicate with customers daily to meet and understand their needs.
• Work closely with internal departments to ensure they're meeting clients' needs.
• Serving as an advocate for customers during project and product development and deployment
• Identifying and developing solutions to problems relevant to customer experience, including the buying process
• Working with marketing and advertising departments to create campaigns
• Brainstorm and implement strategies to avoid future negative occurrence
• Managed schedules, organized office functions, and oversaw daily operations of the office.
• Maintained human resources regulatory compliance with local, state and federal laws
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings
• Liaised between multiple business divisions to improve communications

• Processed loans within various departments to achieve timely, accurate and fair proceedings
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
• Evaluated approvals against established bank and government lending standards
• Proactively identified solutions for customers experiencing credit issues
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
• Developed prospects for new loans by conducting cold calls
• Settlement of Personal, Commercial, Mortgage, Islamic Loans & Credit cards

• In depth knowledge of Credit Cards and Banking (Personal Banking, Loans, NRI Services And Global Premier Banking and Services)

• In depth knowledge of day to day operations in all types of credit business with rich experience in handling teams and designing new strategies to win in the market

• Maintained energy and enthusiasm in fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Carried out day-to-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Identified issues, analyzed information and provided solutions to problems.
• Possess excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management and in training & development
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Increased customer satisfaction by resolving issues
• implemented cost-saving initiatives that addressed long-standing problems