Summary
Overview
Work History
Education
Skills
Certification
Toolsused
Timeline
Generic

PREETHI S

Chennai

Summary

2.4 years of professional experience in NOC role with Movate Technologies formerly known as CSSCorp 2.3 Years of professional experience in IT Infrastructure with HCL Technologies Infrastructure Division. 1.5 years of professional experience as Technical Support Officer Cognizant technology Solutions

Overview

1
1
Certification

Work History

Engineer NOC role

Movate formerly known as CSSCorp
Chennai
- Current
  • Raising tickets in the Service Now tool and working on them to resolve the issues
  • Following SLA based severity for the tickets and resolving them accordingly
  • Have got the HyFlyer award for the year 2022
  • Have prepared reports and shift updates and have shared them to my team
  • Have prepared SOPs related to the project and have been appreciated by the leads
  • Also participated in multiple events (logo creation) conducted by Alcatel and Movate and have won prizes.

Engineer NOC role

Mitel Networks Corporation
  • Raising tickets in Salesforce, SAP and assigning it to the correct teams
  • Following the SLA based on severity of the tickets
  • Managing alerts using the PagerDuty Tool
  • Preparing Health Check Reports and sharing to the team
  • Acknowledging alerts and creating tickets within the respective SLA
  • Preparing shift updates and sharing them to the team
  • Monitoring the infrastructure devices using Solarwinds.

SENIOR ANALYST

HCL Technologies: Infrastructure Division
Chennai
  • Raising tickets to the helpdesks in different locations using CA Service Desk Tool
  • Taking ownership and keeping a track of the tickets raised until the ticket gets resolved
  • Supporting different Operating systems including windows XP/2000/2003
  • Providing technical support related to web mail and mail clients (MS Outlook)
  • Finding solution for the issues related to mail, internet, OS and connection issues
  • Supporting different Operating systems including windows XP
  • Providing technical support related to web mail and mail clients (MS outlook & Outlook Express)
  • Troubleshooting Citrix client issues
  • Restoring files and folders using the Tivoli.

TECHNICAL SUPPORT OFFICER

Cognizant Technology Solutions
Chennai
  • Working on Servers that are critical or down and restoring them
  • Co-coordinating with onsite technicians and restoring the servers that are down
  • Providing technical support (Voice) to troubleshoot the hardware and software provided by Blockbuster
  • Restoring and Monitoring servers like AS200, AS255, PW455, PW500 and DS10 Servers
  • Taking scheduled and unscheduled backups of the servers
  • Preparing client reports and handling client calls for escalation
  • Was part of the escalation team and have resolved highly escalated issues.

Education

BE Computer Science & Engineering -

Rajalakshmi Engineering College, Thandalam, Chennai, Tamil Nadu

HSC: 12th STATE BOARD -

Jawahar Matriculation Higher Secondary School, Chennai, Tamil Nadu

SSLC: 10th CBSE -

Padma Seshadri Bala Bhavan Senior Secondary School, Chennai, Tamil Nadu

Skills

  • Engineer NOC role
  • Raising tickets
  • Service Now tool
  • SLA based severity
  • HyFlyer award
  • Preparing reports
  • Shift updates
  • SOPs
  • Participating in events
  • Alcatel
  • Movate
  • Salesforce
  • SAP
  • Assigning tickets
  • Managing alerts
  • PagerDuty Tool
  • Preparing Health Check Reports
  • Acknowledging alerts
  • Creating tickets
  • Monitoring infrastructure devices
  • Solarwinds
  • SENIOR ANALYST
  • Service Desk
  • Shopko Stores
  • CA Service Desk Tool
  • Taking ownership
  • Supporting Operating systems
  • Windows XP/2000/2003
  • Technical support
  • Webmail
  • Mail clients
  • MS Outlook
  • Troubleshooting Citrix client issues
  • Restoring files and folders
  • Tivoli
  • TECHNICAL SUPPORT OFFICER
  • Blockbuster
  • Coordinating with onsite technicians
  • Providing technical support (Voice)
  • Restoring and Monitoring servers
  • AS200
  • AS255
  • PW455
  • PW500
  • DS10 Servers
  • Taking backups
  • Preparing client reports
  • Handling client calls
  • Escalation team
  • Tools Used
  • ServiceNow
  • HP Open View
  • CA Service Desk
  • Certifications
  • ITIL V3 Foundation
  • VMWARE Administration (VCP410)
  • ITIL V4 Training
  • AWS Solutions Architect
  • Data Science

Certification

  • Certified in ITIL V3 Foundation
  • Completed a foundation course VMWARE Administration (VCP410)
  • Pursuing ITIL V4 Training
  • Pursuing a course for AWS Solutions Architect
  • Pursuing a course on Data Science

Toolsused

  • ServiceNow
  • Solarwinds
  • Salesforce
  • SAP
  • PageDuty Tool
  • HP Open View
  • CA Service Desk

Timeline

Engineer NOC role

Movate formerly known as CSSCorp
- Current

Engineer NOC role

Mitel Networks Corporation

SENIOR ANALYST

HCL Technologies: Infrastructure Division

TECHNICAL SUPPORT OFFICER

Cognizant Technology Solutions

BE Computer Science & Engineering -

Rajalakshmi Engineering College, Thandalam, Chennai, Tamil Nadu

HSC: 12th STATE BOARD -

Jawahar Matriculation Higher Secondary School, Chennai, Tamil Nadu

SSLC: 10th CBSE -

Padma Seshadri Bala Bhavan Senior Secondary School, Chennai, Tamil Nadu

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