Preethi S
Bangalore
Summary
To seek a position in a challenging and stimulating environment envisaging personal growth and career development, associating with an organization that provides an ambiance for learning while gaining new experience and knowledge.
10+ year of experience in Order Management and Care
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of job position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process and Capabilities – Handled Projects
HPE (Hewlett-Packard Enterprise)
01.2022 - Current
- Nokia accounts TAT and Issue reduction
- Webform and Pricing as an asset lead
- Internal orders and Local demo project lead
Team Lead for EMEA and Automation Support
HPE (Hewlett-Packard Enterprise)
02.2020 - 04.2022
- One of Project managers in Global OP Automation program 'OPAL' managing the Webform workstream
- Also a key person in OP process supported in building the Automation flow
- Designing and creating user stories for development ensuring HPE policy / legal requirements
- Ensuring easy of ordering for partner
- Have regular checkpoint calls, organize UAT and MTP of the capabilities within planned time ensuring no / less delays
- Live walkthrough of the webform with stakeholders for feedback / sign off before we reach out to the external Partners
- Create Tool Guides, translations modules with MOC team's support
- Provide live demo sessions to partners and support them placing their initial orders and also help to fix the issues they face through the process
- Trained internal Order processing users and equipped them with Handbooks for easy reference of the tool usage, troubleshooting errors
- Detailed script created for others SME's to perform the Demo session with external partners
NGIT Tester for S4 Hana
HPE (Hewlett-Packard Enterprise)
03.2018 - 01.2020
- Recommend changes to existing Enterprise policies, methodologies and standards to improve the quality of project management deliverables
- Analyze opportunities for continuous improvement of service delivery
- New S4 Hana has been implemented instead of R01 server
- Continuously evaluate existing processes to ensure that day to day project management processes are being carried out in the most effective and efficient manner
- Development of documentation in support of processes, reporting and Governance and project Gating; creation of supporting operational procedures
- Independently managing activities related to the successful execution of NGIT project
Sales Processing Analyst I b (Order Management & care)
HPE (Hewlett-Packard Enterprise)
01.2013 - 03.2018
- Utilized advanced software tools proficiently for efficient data management and manipulation, increasing productivity levels within the team significantly.
- Management Level: 18 Entry
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Grade: M12
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Core Activities - Designation: SME (Senior Process Associate)
- Order Acceptance, Order Entry, Order status, backlog Management, Problem resolution, Change Orders & Order Management reporting, claims (Physical & Financial)
- Ensure customer orders are delivered on time in full as per agreed service level agreement in a safe & cost-effective manner
- Follow up with transporters to ensure timely delivery of finished products
- Monitors stock availability and orders and performs various tasks necessary to schedule
- Invoice Corrections (Credit, Rebill), Invoicing(Partial/Full/Consolidated/Advance invoicing), Logistics, Shipments & Order fulfillments
- Handling process capability and functionality to deliver goods that have already shipped or have been delivered to original address to be moved to an alternate location within a compliant and auditable process (ADR)
- Managing transportation claim results from an incident that happened during the transportation of HP products between a depot and a delivery point or between the carrier depot and the customer delivery address (TC)
- Managing to handle express shipments from supplier ship site or from consolidation/integration hub for orders that need to be delivered quicker than the standard transit time
- Handling Problem Detail Report where it needs to be opened when the customer reports an issue with an order and that issue is initially identified to come from the supplier (PDR)
- Creating configuration based on OCA, SDD and whiteboard using tool Watson
Education
Proffesional course - Data Science
I neuron education institute
2024
Master of Human Resource Management -
Madras University
01.2015
B.Sc - Computer Science
Alpha Arts and Science College
Skills
- MS Office
- Basic SQL, Python
- Excellent people skills
- Great sales skills
- Efficient in making and returning phone calls
- Exceptional writing skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
Languages
Tamil
English
Certification
- Yellow Belt Certified
Education
other
Personal Information
- Date of birth: 10/06/91
- Gender: Female
- Nationality: Indian
Timeline
Process and Capabilities – Handled Projects
HPE (Hewlett-Packard Enterprise)
01.2022 - Current
Team Lead for EMEA and Automation Support
HPE (Hewlett-Packard Enterprise)
02.2020 - 04.2022
NGIT Tester for S4 Hana
HPE (Hewlett-Packard Enterprise)
03.2018 - 01.2020
Sales Processing Analyst I b (Order Management & care)
HPE (Hewlett-Packard Enterprise)
01.2013 - 03.2018
Master of Human Resource Management -
Madras University
B.Sc - Computer Science
Alpha Arts and Science College
Proffesional course - Data Science
I neuron education institute
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