Preethi S
chennai
Summary
Dynamic Process Specialist with a proven track record at Office Framework India, excelling in billing management and vendor dispute resolution. Adept at leveraging Oracle Cloud to enhance operational efficiency, while fostering strong customer relationships. Recognized for compiling insightful reports that drive team performance and ensure timely invoice processing.
Overview
5
5
years of professional experience
Work History
PROCESS SPECIALIST
OFFICE FRAMEWORK INDIA OPERATIONS CENTER PVT. LTD
01.2023 - Current
- Monitoring daily billing activities and ensuring that all invoices are processed accurately and without delay for payments
- Providing guidance and support to team members on billing issues, ensuring resolution and customer satisfaction.
- Compiled weekly and monthly billing reports to track team performance, billing accuracy, and outstanding issues
- Handling Invoice billing complaints and discrepancies, issuing credit memos when necessary.
- Raising Invoices to the customers/agents based on rates in pre-alerts of imports as given by Ops Team.
- Ensuring customer satisfaction by effectively managing and resolving complaints that may arise.
- Proactively managing and resolving vendor disputes related to invoice discrepancies, payment issues, or contractual terms, maintaining positive vendor relationships.
- Participating in internal audits by providing necessary documentation and explanations for billing & invoices
- Reconciling discrepancies and handling customer inquiries regarding billing issues.
PROCURE TO PAY ASSOCIATE
ACCENTURE SOLUTIONS PRIVATE LIMITED
01.2021 - 01.2023
- Oversaw complete IP management and accountability across European regions
- Maintained a healthy relationship between clients and management by providing solutions to various issues.
- Worked on credit note analysis.
- Prepared aging report on a weekly basis and taking necessary action
- Managed daily, weekly and monthly accounts payable reports and statistics Dashboard
- Led weekly client meetings to present dashboards, review progress, and discuss key updates.
Education
Bachelor of Commerce - Corporate Secretaryship
Meenakshi Academy of Higher Education and Research
01.2020
Business Mathematics and Commerce -
Saradha Vidyalaya Girls higher Secondary School
01.2017
Skills
- Team management
- Customer relationship management
- Dispute resolution
- Analytical and problem-solving skills
- Oracle Cloud
- Crago Wise software
- Logysis software
- Invoice processing
- Billing management
- Vendor dispute resolution
Timeline
PROCESS SPECIALIST
OFFICE FRAMEWORK INDIA OPERATIONS CENTER PVT. LTD
01.2023 - Current
PROCURE TO PAY ASSOCIATE
ACCENTURE SOLUTIONS PRIVATE LIMITED
01.2021 - 01.2023
Bachelor of Commerce - Corporate Secretaryship
Meenakshi Academy of Higher Education and Research
Business Mathematics and Commerce -
Saradha Vidyalaya Girls higher Secondary School
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