Preethi Shetty

Dedicated professional with 11 years of comprehensive experience in customer service and supplier management roles. Proven track record of delivering exceptional client satisfaction, optimizing supplier relationships, and driving operational excellence. Skilled in managing diverse stakeholders and implementing strategies to enhance organizational efficiency and profitability.

Passionate about leveraging technology to drive innovation, I am currently pursuing a career transition into artificial intelligence and data science. Equipped with a strong foundation in customer-centric practices and supply chain dynamics, I am committed to mastering advanced analytical techniques and machine learning algorithms to unlock actionable insights and drive strategic decision-making.

Combining my extensive industry expertise with a proactive approach to learning and development, I am poised to contribute effectively to data-driven initiatives and drive transformative change within dynamic organizations. With a keen eye for detail and a results-oriented mindset, I thrive in fast-paced environments where collaboration and continuous improvement are valued.

• Nutanix Technologies India Pvt Ltd, Customer Support Advocate, 08/2017, Present
• Atos India, Technical Help Desk Analyst, 04/2015, 08/2017
• CGI, Associate Systems Engineer, 03/2014, 01/2015
• Convergys Services India, Technical Support Officer, 04/2013, 03/2014

R3951424 valid till 08/23/2027

None

• Handle all process and systems related support requests (Licensing requests, Support Portal issues etc.)
• Define and drive changes to our systems and processes working with support management, given feedback from customers and field implementations.
• Develop and contribute to internal and external knowledge bases.
• Managed a comprehensive licensing database using SQL to track license information, renewal dates, and compliance status.
• Collaborated with legal and compliance teams to ensure adherence to industry regulations and standards.
• Successfully executed license renewal processes, minimizing compliance risks and ensuring uninterrupted business operations.
• Serve as liaison between Systems Reliability Engineers, Management, and customer to improve customer service and business productivity.
• Mentor and develop team members.
• Deliver outstanding customer experience to partners and customers, and function as point-of-contact for escalated issues.
• Champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly satisfied customers.
• Assign and manage licensing projects and UATs based on new product releases and identify training needs for the team.
• Own the renewal quoting process and work in collaboration with the Nutanix Field Sales & the Customer Success Team.
• Maintain a high-volume of accurate quotes creation and quotes modifications daily (not limited to India) based on incoming requests across APAC.
• Assist the Customer Success Team to attain a minimum of 100% Renewal quota attainment.
• Maintain a high-level of daily activity including quotes and response to incoming requests from Field Sales, Customer Success Team, Channel Partner Team and Customers.
• Follow up on operations related work with the US headquarter and other teams.
• Follow up with internal stake holders to ensure that the renewal process is seamless.
• Collaborate with Engineering, Product Management, Sales Operations, and other cross-functional teams for new product introductions.
• Create/update support process documentation and knowledgebase as new products are launched.
• Deliver learning sessions on Nutanix solutions and offerings.
• Frontline troubleshooting on issues with various error messages, downloads, installation, licenses and renewals.
• Coordinated with legal teams and managed all licensing requirements for various businesses.
• Process worldwide license requests for Nutanix hardware license and software license.
• Maintain sales records and update customer records.
• Support sales team members with the licensing information.
• Stay up to date with new products and features.
• Track and report project progress.
• Support Sales teams and work with functional groups to resolve issues in orders, process, tools, compensation, and other transactional sales related issues.
• Create and sustain good working relationships with internal and external partners.
• Participate actively and visibly throughout the project.

• Place of Birth: Perdoor, Udupi
• Father's Name: Late. Sudhakar.J.Shetty
• Marital Status: Married

English, Hindi, Kannada, Tulu

• TechMaster - Artificial Intelligence Foundations.
• SQL for Data Science(DB0201EN-Skillup, provided by IBM).