SAP
Preethi Shijin
Customer Care Executive Backend
Palghar
Summary
Dynamic customer service professional with a proven track record at Teleperformance Global Services, excelling in complaint resolution and active listening. Skilled in Microsoft Excel and adapt at managing high-stress situations, I enhance customer loyalty and satisfaction through effective problem-solving and empathetic communication. Committed to fostering positive client relationships and driving retention.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Customer Service Representative Non Voice
Teleperformance Global Services
02.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Assistant Teacher
Podar Jumbo Kids
08.2017 - 04.2018
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Monitored and reported student progress and development, offering mentoring as needed.
DTP Operator
Witty International School
02.2013 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Jr. Accountant
Cineom Broadcast Pvt Ltd
06.2009 - 08.2010
- Prepared journal entries and entered into system using [Software].
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Assisted with preparation of monthly financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Education
ECCED - Education
Vidhyanidhi Education Society
Borivali West, India 04.2001 -
SYBCOM - Commerce
Vivek Vidhyalaya
Goregaon, India 04.2001 -
HSC - Commerce
Vivek Vidhyalaya
Goregaon, India 04.2001 -
No Degree -
Vivek Vidhyalaya
Goregaon, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Complaint resolution
Microsoft Excel
Complaint handling
Report generation
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Software
Excel, Word
Timeline
Customer Service Representative Non Voice
Teleperformance Global Services
02.2022 - Current
Assistant Teacher
Podar Jumbo Kids
08.2017 - 04.2018
DTP Operator
Witty International School
02.2013 - 04.2016
Jr. Accountant
Cineom Broadcast Pvt Ltd
06.2009 - 08.2010
ECCED - Education
Vidhyanidhi Education Society
04.2001 -
SYBCOM - Commerce
Vivek Vidhyalaya
04.2001 -
HSC - Commerce
Vivek Vidhyalaya
04.2001 -
No Degree -
Vivek Vidhyalaya
04.2001 -