Summary

Overview

Work History

Education

Skills

Timeline

Preethi Tony

Coimbatore

Summary

Lead Technical Operations Engineer with 10+ years of experience in SaaS platforms, integrations, and production support. Expertise in API debugging, SQL analysis, and resolving complex system issues, with a strong track record in leading implementations and collaborating cross-functionally.

Overview

years of professional experience

Work History

Lead Configuration Specialist

Steer Health

Remote

08.2025 - Current

Own end-to-end implementation of healthcare clients (medical groups, hospitals, MedSpas, functional medicine) from requirements to production go-live
Translated business and product requirements into scalable workflows and system configurations, enhancing client adaptability
Lead client onboarding, technical discussions, and solution design during implementation phases
Configure and deploy environments across dev and production, ensuring smooth and timely go-lives
Implemented and troubleshot API-based integrations (including athenahealth), facilitating reliable data exchange across healthcare systems
Debug complex integration issues using API logs, payload analysis, and system behavior validation
Drive end-to-end testing including edge cases, failure scenarios, and workflow validation
Work closely with engineering and product teams to resolve systemic issues and improve platform reliability
Monitored production systems, identified risks, and optimized workflows post go-live to ensure operational stability

Senior Technical Support Engineer I

BirdEye

Remote

05.2024 - 08.2025

Resolve complex integration and production issues impacting real-time data flow and platform behavior
Investigate issues using SQL queries, log analysis (Kibana/Coralogix), and system monitoring tools
Debug REST APIs, webhooks, and third-party integrations to ensure accurate data synchronization
Led client onboarding programs, providing technical guidance to facilitate successful adoption
Acted as a liaison between clients, product, and engineering teams, accelerating issue resolution
Handled high-priority escalations and production incidents, minimizing business impact through effective resolution
Build and manage integrations using APIs, Zapier, and custom workflows
Use SQL and Python for data analysis, troubleshooting, and internal automation
Mentor team members and improve support processes and response efficiency

Support Associate

Amazon

Coimbatore

07.2020 - 05.2024

Delivered technical support for internal applications with a focus on system reliability and issue resolution
Administered Linux servers, performed configuration checks, and monitored performance to ensure system stability
Diagnosed network and application issues using internal tools and dashboards
Automated operational tasks using Python scripts to improve efficiency
Managed high-volume support tickets, consistently meeting SLA targets to maintain service quality

Desktop Support Specialist

MathWorks

Bangalore

01.2018 - 08.2019

Provided advanced support for SaaS products, resolving complex technical issues across multiple channels
Conducted product demos and guided users through technical workflows
Collaborated with internal teams to escalate and resolve product-related challenges

System Engineer

Cognizant Technology Solutions