Sanjay Lawrence
Regional Sales Manager(Europe) at Zoho
Summary
Business-minded Regional Sales Manager with expertise in network expansion across Europe. Offering 7+ years of industry experience and a proven history of exceeding sales goals. Highly organized and adept at efficient delegation.
Overview
8
8
years of professional experience
Work History
Regional Sales Manager Europe
Zoho
6 2022 - Current
- Developed and maintained positive relationships with clients across Europe.
- Communicated by phone, email and traveled for face to face contact for accounts.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of over 10 regional sales representatives and consistently achieved high sales targets.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Regional Account Manager Europe
Zoho
05.2018 - 06.2022
- Managed a diverse portfolio of accounts across various industries in Europe ensuring that each received personalized attention and support.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Designed and organized product packages for presentations and sold to clients.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Communicated by phone, email and traveled for face to face contact for accounts.
- Worked closely with marketing teams to create targeted campaigns designed to attract key decision-makers in prospective businesses.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Utilized customer relationship management systems to document client interactions.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative
Allsec Technologies Limited
09.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Computer Engineering -
Tagore Engineering College
01.2012 - 2016.05
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St. Bede's Anglo Indian Higher Secondary School
01.2008 - 2016.05
Skills
Sales and Support
Performance Evaluations
Upselling and Cross Selling
Sales Lifecycle Management
Channel Partnerships
Forecasting and Reporting
Product and service knowledge
Lead Generation
C-level relationships
Commercial contract negotiation
Account management
Business development and planning
Timeline
Regional Account Manager Europe
Zoho
05.2018 - 06.2022
Customer Service Representative
Allsec Technologies Limited
09.2016 - 05.2018
Computer Engineering -
Tagore Engineering College
01.2012 - 2016.05
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St. Bede's Anglo Indian Higher Secondary School
01.2008 - 2016.05
Regional Sales Manager Europe
Zoho
6 2022 - Current
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