Summary
Overview
Work History
Education
Skills
Summer Internship
Languages
Hobbies and Interests
Personal Information
Timeline
Generic

PREETHI V.S

Chennai

Summary

Dynamic professional with extensive experience at the British Council, excelling in customer support and program development. Proven ability to enhance student engagement through effective communication and data analytics. Skilled in payment processing and cross-functional leadership, consistently delivering exceptional results and fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Customer Service and Sales Advice Officer /Senior Academic Advisor

British Council
Chennai
09.2022 - Current
  • Facilitated customer interactions adhering to British Council brand standards.
  • Established rapport with prospects to identify goals and stimulate interests.
  • Maintained extensive product knowledge for effective customer support.
  • Developed and evaluated academic programs aligning with educational standards and student needs.
  • Acted as liaison among academic departments, students, and administrative teams to improve communication.
  • Coordinated academic events, including orientations, workshops, and seminars.
  • Resolved issues from customers, students, faculty, or staff related to academic processes.
  • Registered and processed payments while ensuring accuracy in CRM records.

Teacher/ Academic Co-Ordinator

Kindernest British School
Chennai
06.2019 - 04.2022
  • Executed comprehensive teaching plans to enhance student learning outcomes.
  • Evaluated student performance to ensure mastery of essential skills.
  • Monitored children's interactions to promote cooperation and sharing among peers.
  • Ensured compliance with teaching standards and safety regulations consistently.
  • Utilized diverse activities to motivate and engage students in learning.
  • Provided support to students with special needs, ensuring equal access to education.
  • Directed support staff in administering educational programs effectively.
  • Analyzed academic data to identify trends for curriculum improvement.

Customer Service Executive

British Council Chennai
08.2017 - 11.2018
  • Managed customer inquiries to align with British Council standards, fostering trust and confidence.
  • Handled customer complaints in accordance with Customer Management Framework guidelines.
  • Shared customer feedback with business unit teams using designated information systems.
  • Provided accurate information to Contact Centre team, ensuring FAQs remained current.
  • Reconciled end-of-day revenue to comply with financial processes.
  • Collaborated with Marketing and Operations teams across teaching centre, library, and examinations.

Manager - Accounts / Manager - Administration

Indian Institute of Planning And Management
Chennai
04.2012 - 08.2015
  • Strategized and executed fee receipt module creation to improve operational efficiency.
  • Monitored fee deposits across courses and batches, ensuring timely processing.
  • Provided customized fee-receipt analytics to senior management for decision-making support.
  • Maintained accurate petty cash records for vendor payments, ensuring compliance.
  • Coordinated with Central Accounts team in New Delhi to enhance financial operations.
  • Designed communication materials for students regarding fee alerts via multiple platforms.
  • Managed student-parent grievances related to fees, delivering counselling and troubleshooting support.
  • Created and maintained Management Information System (MIS) for tracking fee receipts across courses.

Education

MBA - National Economic Planning and Entrepreneurship

Indian Institute of Planning & Management

B.Com -

Justice Basheer Ahmed Sayeed College for Women (S.I.E.T)

Class XII - Commerce, Economics, Accountancy and Business Mathematics

Vidyodaya Matriculation Academy

Class X - English, Hindi, Maths, Physics, Chemistry, Biology, History and Geography

Vidyodaya Matriculation Academy

Skills

  • Operating systems expertise
  • Office software proficiency
  • Customer support and service
  • Program design and development
  • Payment processing
  • Data analytics
  • Instructional design
  • Performance assessment
  • Effective communication
  • Analytical problem solving
  • Team collaboration
  • Time management
  • Multitasking skills
  • Client relationship management
  • Cross-functional leadership
  • SAP knowledge

Summer Internship

Evaluation Of Tax Processing, International Business Service Needs Incorporated. (IBSN Inc.), CRM, Interviewer and E- Filing, 45 Days, The (IBSN) specialize in providing Tax and Business Incorporation. The main task given to me is to convince the clients to proceed with the company and make a good deal for the payment. And also to follow up the Client’s file details.

Languages

  • Tamil (Read & Speak)
  • Hindi (Read & Write)
  • English (Read, Write & Speak)

Hobbies and Interests

  • Drawing
  • Singing
  • Read Magazines
  • Listening music
  • Playing games

Personal Information

Date of Birth: 12/08/89

Timeline

Customer Service and Sales Advice Officer /Senior Academic Advisor

British Council
09.2022 - Current

Teacher/ Academic Co-Ordinator

Kindernest British School
06.2019 - 04.2022

Customer Service Executive

British Council Chennai
08.2017 - 11.2018

Manager - Accounts / Manager - Administration

Indian Institute of Planning And Management
04.2012 - 08.2015

MBA - National Economic Planning and Entrepreneurship

Indian Institute of Planning & Management

B.Com -

Justice Basheer Ahmed Sayeed College for Women (S.I.E.T)

Class XII - Commerce, Economics, Accountancy and Business Mathematics

Vidyodaya Matriculation Academy

Class X - English, Hindi, Maths, Physics, Chemistry, Biology, History and Geography

Vidyodaya Matriculation Academy

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