Preethika G
Palakkad
Summary
Dedicated Customer Relationship Officer with 2+ years experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer - Mortgage
ICICI Bank
Palakkad
03.2021 - Current
- Monitor client information, including work status and contact details, ensuring seamless communication and workflow management.
- Responsible for achieving the sanction, disbursement and fee target.
- Facilitate extensive communication within the team regarding client status, providing timely feedback on client progress.
- Ensures good FOCUS and NPS score fot the bank.
- Lead the training initiatives for sales executives, offering guidance on technical matters and contributing to their professional development.
Key Achievements:
- Implemented streamlined procedures that reduced the mortgage disbursement timeline, enhancing customer satisfaction and improving overall efficiency.
- Successfully managed in file disbursement that led to twice the increase in mortgage loan originations, exceeding annual targets and contributing to the overall growth of the lending department.
Education
MBA (Marketing) -
Krupanidhi School of Management
Bangalore01.2021
B.com (Finance) -
Yuvakshetra Institute of Management Studies
Palakkad01.2018
Skills
- Quick Decision-Making Abilities
- Process and Procedure Development
- Task Delegation
- Customer Relations
- Sales Growth
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Hobbies and Interests
- Dance
- Listening Music
- Travelling
Accomplishments
- Leadership Award (2023) for outstanding leadership skills and contributions to team success.
Projects
An Analysis of The Role of Influencer Endorsement in Digital Marketing and Their Impact on The Functioning of Promotional System A Study on The Financial Performance of Mundur Service Co-Operative Bank (2018)
Extracurricular Activities
- Dvita (Youtube) - Started a youtube channel with an aim to collaborate Dance and Music.
- Dance Choreography - Experimenting new dance forms and developing my career.
References
- Dr. Sarita Iyer, Dean, KGI Bangalore, drsarita@ksm.edu.in, +919886357299
- Srinadh K, Regional Head - Mortgage, ICICI Bank, srinadh.k@icicibank.com, +919745001367
Timeline
Customer Relationship Officer - Mortgage
ICICI Bank
03.2021 - Current
MBA (Marketing) -
Krupanidhi School of Management
B.com (Finance) -
Yuvakshetra Institute of Management Studies
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