Preethish Radhakrishnan

Serve as a frontline customer support representative, specializing in email-based resolution for PC Express and Joe Fresh customers across Canada.

Handle a high volume of customer complaints and inquiries with professionalism and efficiency, consistently delivering clear, empathetic, and solution-focused responses.

Maintain a strong commitment to service level agreements (SLAs), consistently achieving the 24-hour response deadline and contributing to a seamless customer experience.

Meet and exceed daily performance targets for case resolution and quality, ensuring high customer satisfaction and operational efficiency.

Act as a team player by supporting peers in adhering to productivity and quality benchmarks, promoting collaboration and continuous improvement within the department.

Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring customer concerns are addressed promptly and thoroughly.

Demonstrated reliability and accountability through consistent performance, contributing to team success and positive customer feedback.

• Handling a wide range of customer complaints and data subject access requests (DSAR).
• Expertly triaging FCA (Financial Conduct Authority) relogs, ensuring the routing of high-priority complaints related to mobile finance, credit agreements, freestyle, and split contracts to the respective FCA workbaskets authorized to handle such complaints.
• Efficiently processing complaints from customers of Virgin Media in the UK, managing data from these complaints, and routing them to the appropriate work baskets for further processing.
• Navigating the complex DSAR (Data Subject Access Request) process in the UK, which involves handling sensitive and confidential customer data.
• Responsible for promptly providing requested data, including financial records and communication history with customers, within the stipulated 24-day SLA.

• Provided overall site supervision for construction projects.