Preeti
Bahadurgarh
Summary
Accomplished CRM Coordinator with expertise in customer engagement and relationship management at Larisa Realtech Pvt. Ltd. Enhanced service quality through strategic feedback processes and data-driven marketing campaigns. Proven ability in effective communication and technical proficiency, driving team collaboration and sales alignment to achieve a 20% increase in customer satisfaction.
Overview
12
12
years of professional experience
Work History
CRM Coordinator
Larisa Realtech Pvt. Ltd.
Gurgaon
03.2021 - Current
- Developed customer feedback processes to elevate service quality.
- Collaborated with sales teams for alignment on client information and needs.
- Maintained detailed records of customer interactions in CRM system.
- Analyzed customer data trends to refine engagement strategies.
- Facilitated interdepartmental communication to streamline customer-related processes.
- Generated reports on customer interactions for management review.
- Ensured accuracy of records for customer transactions in CRM system.
- Created targeted marketing campaigns based on customer data.
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd.
07.2019 - 01.2021
- Handled inbound inquiries via chat regarding product information and order cancellations.
- Provided expert advice on product selection to enhance customer satisfaction.
- Processed customer refunds promptly to maintain trust and compliance.
- Clarified desired information by researching and delivering accurate data.
- Resolved issues by investigating problems, implementing solutions, and escalating unresolved cases.
- Fulfilled requests through clarification, transaction completion, and request forwarding.
- Followed internal escalation protocols in accordance with call nature.
- Trained new employees as a line trainer, offering floor support and guidance.
Customer Service Attendant
Crinis One Stop Shop
02.2014 - 03.2017
- Conducted quality checks on deliverables to ensure compliance with standards.
- Managed stock control and inventory management processes to optimize resources.
- Assisted shoppers in locating desired goods and products effectively.
- Reported discrepancies and issues promptly to management for resolution.
- Provided product selection advice and guidance to enhance customer experience.
- Balanced cash registers accurately with corresponding receipts.
- Handled customer refunds efficiently to maintain service satisfaction.
- Resolved customer complaints professionally while staying informed on promotions and displays.
Education
Master of Computer Application -
Bachelor of Computer Application -
Skills
- Customer service
- Effective communication
- Technical proficiency
- Interpersonal skills
- Problem solving
- Customer engagement
- Relationship management
- Sales alignment
- Documentation and reporting
- Team collaboration
- Training and development
- Time management
Hobbies and Interests
- Interacting with different people
- Making friends
References
Available on request
Personal Qualifications
- Master of Computer Application
- Bachelor of Computer Application
Timeline
CRM Coordinator
Larisa Realtech Pvt. Ltd.
03.2021 - Current
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd.
07.2019 - 01.2021
Customer Service Attendant
Crinis One Stop Shop
02.2014 - 03.2017