Dynamic operations professional with 17 years of extensive experience in operations, project management, service delivery management, and staff training and development. Proven ability to implement staffing solutions aligned with footfall requirements and conduct team briefings to enhance service offerings. As a Business Head overseeing four outlets in Pune, adept at establishing delivery standards across various operational areas while implementing quality systems and procedures to ensure exceptional customer experiences. Strong expertise in end-to-end project planning and execution, coupled with a customer-centric approach that drives the design of customized solutions and motivates teams to exceed expectations in service delivery.
*Direct team leadership and project delivery to strategic planning, financial oversight, market expansion, and revenue generation.
* Growing from one to four salons include establishing a strong brand reputation, building a loyal customer base, achieving significant revenue growth, developing a scalable business model, expanding market reach into new locations.