Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Enables clients to receive optimal level of care while promoting available products and services.
Dedicated to detailed, accurate and proactive work. Highly adaptable team player with effective performance.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Associate
Pricewaterhousecoopers Service Delivery Center(Kolkata) Private Limited, Kolkata, West Bengal
Kokata, West Bengal
11.2019 - Current
Retaine existing clients and develope new accounts by extending high quality and efficient support service.
Educate clients on new product or services offered by AMCOE and update account information to maintain high standards of client service.
Manage multiple accounts by processing and mitigating discrepancies and collaborating with account holders.
Research immerging industry trend, concepts, procedures for clients to update current training curriculum.
Assisted seniors in client account management, pitch for prospective client workloads.
Experience across sector like technology, healthcare, education sector and media sector etc.
Involve in more than 15 accounts. Out of which I handles 8 as the primary processor.
Extensive research work and detailed analysis of current market trends and future prospects of the company. For example: Post Quarterly results of subsequent various accounts.
Worked on detailed analysis of firms quarter result about the trends or past records and on the basis of the quarterly results preparing the analyst report.
Took regular call with Client Strategist.
Intern
CMRI Hospital
Kolkata, West Bengal
06.2019 - 08.2019
Preparing Reports for various accounts on the basis of various GST Slabs in healthcare industry.
Education
MBA - Finance & Marketing
Army Institute of Management Kolkata
07.2018 - 07.2020
BCom - Bachelor of Commerc - Honours in Accounting And Finance