Preeti Devi

Exemplify exceptional communication and interpersonal skills while interacting with diverse guests.

• Ensure the highest level of customer satisfaction through personalized service and attention to detail.
• Handle cancellations while dealing in the specific needs of the users from all over the world. Specialized in R1and R2, currently handling users on Enhanced Cancellations Support.
• Assisted as an Angel Support to R1 nesting batch. Handled a team of 6 trainee while guiding them to deal in live calls and chats and providing end to end feedback to each one.
• Collaborated with the Appeals team for two weeks to support the resolution of backlog cases and improve case clearance efficiency.

• Acquired proficiency in managing high-stress situations, ensuring efficient problem resolution.
• Demonstrated adaptability by swiftly transitioning between tasks and responsibilities.

• Developed and delivered engaging language training sessions, showcasing effective communication skills.
• Fostered a positive and inclusive learning environment, tailoring lessons to individual needs.
• Maintained detailed records of participant progress, utilizing data to identify patterns and areas for improvement in the overall training program.

• Acquired comprehensive knowledge of airline operations and safety procedures.
• Demonstrated excellent customer service skills, ensuring a positive travel experience for passengers.
• Collaborated with fellow crew members to maintain a cohesive and efficient working environment.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.