Preeti Dixit
Kanpur
Summary
Dynamic professional with a proven track record at IBM, excelling in technical troubleshooting and customer relationship management. Adept at leading teams and mentoring others, I effectively resolved complex issues while ensuring client satisfaction. My strong communication skills and commitment to safety protocols have consistently enhanced operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Funicity
2010.03 - 2019.09
- Worked closely with children
- Managed activities and ensured safety
- Developed discipline, leadership, and communication skills
- A Game Zone (Landmark Group)
Executive – Marketing (Print Media)
Jagran Prakashan Ltd.
2009.02 - 2010.02
- Communicating with target audiences, and managing customer relationships.
- Organizing and attending conferences, seminars, and exhibitions.
- Maintaining and updating the customer database.
- Sourcing and securing sponsorship.
Technical Support Executive
IBM
Gurgaon
2006.11 - 2009.02
- Provided technical assistance to clients via phone and email support.
- Diagnosed software and hardware issues for optimal system performance.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Documented troubleshooting steps in ticketing system for future reference.
- Utilized remote desktop tools to assist users with software installations.
Education
B.Ed. - Education
Chhatrapati Shahu JI Maharaj University
D.B.S. College Govind Nagar Kanpur01.2020
M.A. -
Chhatrapati Shahu JI Maharaj University
P.P.N College Kanpur2006-03
B.A. -
Chhatrapati Shahu JI Maharaj University
Kanpur Vidya Mandir Kanpur2004-03
12th -
U.P. Board Allahabad
Kanpur Vidya Mandir Kanpur2001-03
10th -
U.P. Board Allahabad
Kanpur Vidya Mandir Kanpur1999-03
Skills
- Classroom management
- Team leadership
- Event planning
- Data entry management
- Mentoring others
- Child handling
- Good communication skills
- Patient and responsible
- Teamwork and leadership
- Conflict resolution
- Safety protocols
- Technical troubleshooting
- Customer relationship management
- Safety protocols
- Technical troubleshooting
- Customer relationship management
Languages
- Hindi
- English
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Assistant Manager
Funicity
2010.03 - 2019.09
Executive – Marketing (Print Media)
Jagran Prakashan Ltd.
2009.02 - 2010.02
Technical Support Executive
IBM
2006.11 - 2009.02
B.Ed. - Education
Chhatrapati Shahu JI Maharaj University
M.A. -
Chhatrapati Shahu JI Maharaj University
B.A. -
Chhatrapati Shahu JI Maharaj University
12th -
U.P. Board Allahabad
10th -
U.P. Board Allahabad