Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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PREETI DOBLIYAL

PREETI DOBLIYAL

Customer Service Executive
New Delhi,DL

Summary

Customer-focused International Customer Support Executive with experience handling international and premium customers in high-pressure environments. Strong expertise in customer handling, inbound support, complaint resolution, and blended process management. Known for excellent English communication, first contact resolution, and maintaining high customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Air India
01.2024 - Current
  • Handle high-volume customer interactions for domestic and international passengers, including premium Business Class customers.
  • Resolve customer queries and complaints with accuracy, professionalism, and empathy.
  • Achieved 98% customer satisfaction through consistent service quality.
  • Supported first contact resolution and reduced escalations.
  • Improved operational efficiency by reducing service time by 20%.

Education

BBA - Tourism And Travel Management

Amity University
New Delhi
07-2028

GED -

Government Inter College
Dehradun
04-2023

Skills

  • Excellent English Communication (Verbal & Written)
  • International Customer Support (US/UK Exposure)
  • Inbound & Outbound Calls
  • Chat & Voice Support
  • Blended Process Management
  • Customer Handling & Issue Resolution
  • First Contact Resolution (FCR)
  • Active Listening
  • CRM & Ticket Management
  • Process Compliance & Data Security

Certification

  • Ground Handling & Airport Operations – Air India SATS
  • Air Hostess Training – Alroz Aviation
  • NCC 'A' & 'B' Certificates

LANGUAGES

English (Proficient)
Upper intermediate (B2)
Hindi (Native)
Bilingual or Proficient (C2)

Timeline

Customer Service Executive

Air India
01.2024 - Current

BBA - Tourism And Travel Management

Amity University

GED -

Government Inter College
PREETI DOBLIYALCustomer Service Executive