Preeti Goel
Associate Consultant
Gurugram
Summary
IT Industry with around 3.5 years of experience in ServiceNow on implementing ITSM Module (Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management), Legal Service Delivery and Integration with extensive knowledge.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Associate Consultant
KPMG Global Services
09.2022 - Current
- Created a unified experience between clients requesting legal support and Legal Services tem serving them
- Skills used: Record Producer, Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, Standard Ticket Configurations, Transform Maps, System Properties, Script Includes, Notifications, CSM application, PDF Generator API
- Conduct thorough reviews of new Product Backlog items each sprint to meet business priorities and deadlines.
- Helped QA and cloud-operations team in understanding the system
- Currently, I am go-to team member when Client faces any issues or seek any advice/clarification
Associate Software Engineer
Hexaware Technologies
09.2020 - 09.2022
- As a part of support activity resolve incidents/ service requests by providing proper root cause investigation.
- Performs core configuration tasks including system policies, business rules and client scripts.
- Perform L2 troubleshooting of reported applications problem
- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
- Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
Associate Software Engineer
Hexaware Technologies
06.2021 - 10.2021
- Integration of service now with ESB for authentication.
- Testing ticket creation for Incident, Problem and Service Request from SOAP UI.
- Managing client scripts, UI policies, UI actions and Data policies, Script Include and Scripted REST API.
- Maintains existing applications. Creates code that meets system standards.
- Worked on Modules of ServiceNow like Incident Management, Problem Management and Service Catalog.
- Performed migration activities Dev to QA, QA to Prod.
Education
Bachelor of Technology - Computer Science And Engineering
Graphic Era Deemed To Be University
Dehradun 04.2001 -
Skills
ServiceNow
Certification
ServiceNow Certified Implementation Specialist - Risk and Compliance (Vancouver Delta)
Timeline
KGS ServiceNow Hackathon - Special Award
07-2023
ServiceNow Certified Application Developer - Vancouver Delta
06-2023
Associate Consultant
KPMG Global Services
09.2022 - Current
ServiceNow Certified System Administrator - Vancouver Delta
08-2022
ServiceNow Certified Implementation Specialist - Risk and Compliance (Vancouver Delta)
07-2021
Associate Software Engineer
Hexaware Technologies
06.2021 - 10.2021
Hexaware Maverick Full Stack Training Topper
03-2021
Associate Software Engineer
Hexaware Technologies
09.2020 - 09.2022
Bachelor of Technology - Computer Science And Engineering
Graphic Era Deemed To Be University
04.2001 -
Similar Profiles
Akshay SachdevaAkshay Sachdeva
Senior Audit Associate at KPMG Resource Centre Pvt Ltd/ KPMG Global Services (UK Division)Senior Audit Associate at KPMG Resource Centre Pvt Ltd/ KPMG Global Services (UK Division)
SUNIL KUMAR DEVOOSUNIL KUMAR DEVOO
Associate Director at KPMG Global ServicesAssociate Director at KPMG Global Services
KARISHMA RAWATKARISHMA RAWAT
Senior AML/KYC Analyst at KPMG Global Services Pvt LtdSenior AML/KYC Analyst at KPMG Global Services Pvt Ltd
Kashish KumarKashish Kumar
Financial Services - Advisory Consultant at KPMG Global ServicesFinancial Services - Advisory Consultant at KPMG Global Services
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture