Ajay Gupta
Authorised Officer (Appointed Crew Leader/Acting Team Leader)
Bayswater
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Authorised Officer (Appointed Crew Leader / Acting Team Leader)
Metro Trains Melbourne
09.2006 - Current
- Supervise teams of Authorised Officers in providing reliable, professional and courteous assistance to travelling public and Metro Train Melbourne staff
- Manage, direct, motivate and undertake performance reviews and development of staff reporting to this position
- Monitor staff attendance, performance and undertake disciplinary counselling procedure in conjunction with Senior Team Leader Field Operations Manager
- Ensure staffs are aware of their obligations in deterring crime / vandalism by way of visible presence and reporting of offences under the Victorian Transport (Compliance & Miscellaneous) Act 1983 and Transport (Ticketing) & (Conduct) Regulations on board trains and at railway station or premises
- Responded to emergency situations and assist in the detraining of passengers and direct to alternate transport and maintain an awareness of track safety
- Compile emergency response report in a timely manner
- Liaise with other stakeholders, transit police, DEDJTR, Station Managers & Metrol
- Deploy and supervise staff during Special Events and disruptions to service, including alternate transport arrangements and crowd control.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities
Team Co-coordinator and Flagman
AES Services and Trans clean
06.2008 - 02.2010
- Maintaining cleaning of the tracks between the platforms
- Liaising with Metrol, Signal box, and group of up to 10 workers via Radio communications
- Ensure that proper communication and safety procedures are maintained at all times.
Cleaning Supervisor
Master Property services
06.2005 - 04.2007
- Maintaining Overall Cleanliness of Building
- Follow all Safety Procedures in regards to handling of Chemicals
- Report to Restaurant Manager
Cleaning Supervisor
AES property services
05.2002 - 07.2005
- Cleaning of Trains & Train Stations
- Follow Safety Instructions when working around Tracks & Trains
- Follow all the safety procedures when handling Chemicals.
EC & C Pty Ltd. (World Exchange.)
11.2000 - 02.2002
- Selling the long distance telephone connections to the public directly in the Shopping centers
- Selling residential phone connections
- Contributing towards achievement of Organizational goals.
Education
Bachelor of Commerce -
Punjab University (India)
01.2000 - 01.2000
Advance Diploma in Sales & Marketing - undefined
Melbourne
Diploma in Leadership and Management - undefined
In progress
Skills
Able to manage time efficiently
Emergency and non-emergency response
Work Coordination
Problem Resolution
Calm Under Pressure
Customer Service
Face new challenges with enthusiasm
Adaptability and Flexibility
Ambitions
My ambition relating to my career is to have 100% job satisfaction, working to achieve a strong network of people that will ensure a happy and productive work environment. I would also like to progress further within the job, to become a stronger and highly respected member in the workplace.
Personal Information
Date of Birth: 09/05/78
References
- Kavita KAMARINOS, Senior Team Leader - Authorised Officers, Metro Trains Melbourne, 0404 077 415
- Chris ANDRIOTIS, Senior Team Leader – Authorised Officers, Metro Trains, 0404 813 746
Timeline
Team Co-coordinator and Flagman
AES Services and Trans clean
06.2008 - 02.2010
Authorised Officer (Appointed Crew Leader / Acting Team Leader)
Metro Trains Melbourne
09.2006 - Current
Cleaning Supervisor
Master Property services
06.2005 - 04.2007
Cleaning Supervisor
AES property services
05.2002 - 07.2005
EC & C Pty Ltd. (World Exchange.)
11.2000 - 02.2002
Bachelor of Commerce -
Punjab University (India)
01.2000 - 01.2000
Advance Diploma in Sales & Marketing - undefined
Melbourne
Diploma in Leadership and Management - undefined
In progress