Ajay Gupta
Authorised Officer (Appointed Crew Leader/Acting Team Leader)
Bayswater
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Authorised Officer (Appointed Crew Leader / Acting Team Leader)
Metro Trains Melbourne
09.2006 - Current
- Supervise teams of Authorised Officers in providing reliable, professional and courteous assistance to travelling public and Metro Train Melbourne staff
- Manage, direct, motivate and undertake performance reviews and development of staff reporting to this position
- Monitor staff attendance, performance and undertake disciplinary counselling procedure in conjunction with Senior Team Leader Field Operations Manager
- Ensure staffs are aware of their obligations in deterring crime / vandalism by way of visible presence and reporting of offences under the Victorian Transport (Compliance & Miscellaneous) Act 1983 and Transport (Ticketing) & (Conduct) Regulations on board trains and at railway station or premises
- Responded to emergency situations and assist in the detraining of passengers and direct to alternate transport and maintain an awareness of track safety
- Compile emergency response report in a timely manner
- Liaise with other stakeholders, transit police, DEDJTR, Station Managers & Metrol
- Deploy and supervise staff during Special Events and disruptions to service, including alternate transport arrangements and crowd control.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities
Team Co-coordinator and Flagman
AES Services and Trans clean
06.2008 - 02.2010
- Maintaining cleaning of the tracks between the platforms
- Liaising with Metrol, Signal box, and group of up to 10 workers via Radio communications
- Ensure that proper communication and safety procedures are maintained at all times.
Cleaning Supervisor
Master Property services
06.2005 - 04.2007
- Maintaining Overall Cleanliness of Building
- Follow all Safety Procedures in regards to handling of Chemicals
- Report to Restaurant Manager
Cleaning Supervisor
AES property services
05.2002 - 07.2005
- Cleaning of Trains & Train Stations
- Follow Safety Instructions when working around Tracks & Trains
- Follow all the safety procedures when handling Chemicals.
EC & C Pty Ltd. (World Exchange.)
11.2000 - 02.2002
- Selling the long distance telephone connections to the public directly in the Shopping centers
- Selling residential phone connections
- Contributing towards achievement of Organizational goals.
Education
Bachelor of Commerce -
Punjab University (India)
01.2000 - 01.2000
Advance Diploma in Sales & Marketing - undefined
Melbourne
Diploma in Leadership and Management - undefined
In progress
Skills
Able to manage time efficiently
undefinedAmbitions
My ambition relating to my career is to have 100% job satisfaction, working to achieve a strong network of people that will ensure a happy and productive work environment. I would also like to progress further within the job, to become a stronger and highly respected member in the workplace.
Personal Information
Date of Birth: 09/05/78
References
- Kavita KAMARINOS, Senior Team Leader - Authorised Officers, Metro Trains Melbourne, 0404 077 415
- Chris ANDRIOTIS, Senior Team Leader – Authorised Officers, Metro Trains, 0404 813 746
Timeline
Team Co-coordinator and Flagman
AES Services and Trans clean
06.2008 - 02.2010
Authorised Officer (Appointed Crew Leader / Acting Team Leader)
Metro Trains Melbourne
09.2006 - Current
Cleaning Supervisor
Master Property services
06.2005 - 04.2007
Cleaning Supervisor
AES property services
05.2002 - 07.2005
EC & C Pty Ltd. (World Exchange.)
11.2000 - 02.2002
Bachelor of Commerce -
Punjab University (India)
01.2000 - 01.2000
Advance Diploma in Sales & Marketing - undefined
Melbourne
Diploma in Leadership and Management - undefined
In progress
Similar Profiles
Faizan ButtFaizan Butt
Maintenance Integration Engineer at Metro Trains Melbourne (Metro Tunnel Project)Maintenance Integration Engineer at Metro Trains Melbourne (Metro Tunnel Project)
SEAN LARIVESEAN LARIVE
Qualified Signaller at Metro Trains MelbourneQualified Signaller at Metro Trains Melbourne
Nicholas SlatteryNicholas Slattery
Sourcing & Category Manager at Metro Trains MelbourneSourcing & Category Manager at Metro Trains Melbourne
LAUREN PEARCELAUREN PEARCE
Occupation Planning Lead at Metro Trains MelbourneOccupation Planning Lead at Metro Trains Melbourne
ROBERT ALLAROBERT ALLA
Customer Service Representative at Dan Murphy’s Wine and Liquor StoreCustomer Service Representative at Dan Murphy’s Wine and Liquor Store