Preeti Nayak
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Oasis Tours India Pvt. ltd
02.2024 - Current
- Provided customer service support to travelers while they were away from home base location.
- Managed client accounts by providing advice on budgeting, planning trips, booking tickets.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Coordinated meetings and events related to business travels such as conferences and seminars.
- Maintained relationships with travel partners and vendors.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Booked transportation and hotel reservations using computer or telephone.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Coordinated ground transportation to and from accommodations for clients.
Manager
Incentive Vacation
01.2022 - 02.2024
- Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
- Negotiated contracts with vendors to obtain the best rates for flights, hotels and car rentals.
- Provided customer service support to travelers while they were away from home base location.
- Negotiated with tour operators and vendors to secure competitive rates for flights, hotels, car rentals.
- Assisted clients in obtaining necessary travel documents such as visas and passports.
- Researched hotels and airfare options to best meet client needs and expectations.
- Tracked client travel preferences and history to provide tailored travel advice.
- Researched new destinations and created travel packages accordingly.
Manager
Anuga Tour & Travel Pvt Ltd
05.2016 - 04.2020
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Maintained contact with vendors regarding payment schedules and services rendered.
- Ensured all necessary documents were in order prior to departure dates.
- Coordinated daily operations of the tour team while traveling on-site.
- Worked with local tourist boards to obtain information about attractions within an area.
- Managed tour itineraries to ensure timely arrival at each destination.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Handled tour budgets, costs and allotted finances and tracked merchandise and product sales.
Trainee
Authentic Travel
03.2015 - 04.2016
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
Education
Travel Tourism & Aviation Studies
TMI Accandmy
01-2014
Bachelor of Arts -
Jammia Millia Islamia
01-2010
Skills
- Relationship Building
- Customer Service
- Travel Package Documentation
- Client Records
- Travel Planning
- Reservations Booking
- Professionalism
- Cost Calculation
- Emergency Response
- Customer Referrals
- Travel Bookings Processes
- Customized Travel Package
- Problem-solving abilities
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Manager of Operations
Oasis Tours India Pvt. ltd
02.2024 - Current
Manager
Incentive Vacation
01.2022 - 02.2024
Manager
Anuga Tour & Travel Pvt Ltd
05.2016 - 04.2020
Trainee
Authentic Travel
03.2015 - 04.2016
Travel Tourism & Aviation Studies
TMI Accandmy
Bachelor of Arts -
Jammia Millia Islamia
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