Preeti Pandey
Team Lead–Sales & Operations|Client Retention (Corporate)
New Delhi
Summary
Results-oriented professional seeking a high-level position in a dynamic corporate environment, committed to continuous learning. Eager to apply innovative solutions and strategic thinking to drive results and foster a culture of excellence. Dedicated to promoting the organization's vision while achieving personal and professional milestones.
Overview
14
14
years of professional experience
1
1
Language
Work History
Team Lead - Sales
C1 India Pvt. Ltd
11.2023 - Current
- Responsible for acquiring new business and customers.
- Responsible for Account management & Relationship management with existing clients.
- Responsible for Payment Collection/Invoicing process/PO collection etc. SPOC for all customer issues.
- Responsible to coordinate with other internal teams and different stake holders, initiate and schedule business calls (Project discussion/product demo/commercials negotiation/Finalization of project implementation plan etc.) with new clients
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports weekly/monthly and for quarterly review with detailed findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted reviews of operations team and identified areas for improvement.
Sales Coordinator (NBD)
RP Industries (REPIN Masterbatches)
06.2022 - 11.2023
- Researching about the potential customer business before calls / connecting
- Building social network with targeted list for new business.
- Generating product interest during calls
- Fixing product demonstrations meetings with premium clients for product specialists Ensure continuous activity on selected accounts and nurture long term relationships Meet Sales Qualified Lead (SQL) monthly targets. Analyze & discuss data weekly and monthly.
- Work with Field sales specialists, demo specialists and partner firms for continuous client engagement
- Drive conversations till order book and revenue realization (end to end sales)
- Participate in internal sales planning / presentations / target achieved meetings with regional head, MD & Director of the company.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous business improvements and work culture.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Account Manager
Majorel India
09.2019 - 08.2020
- Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud software technologies/hardware.
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline).
- Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios.
- Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution sales/hardware; accurately forecast sales, pipeline and usage for the products and solutions in your scope.
- Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies.
- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Inside sales executive
Stellar Information Technology Pvt Ltd
06.2017 - 09.2019
- Generate Daily Lead sources & Directly report to Head of the Department Country Manager and support him in managing the business and cross-functional business operations.
- Maintain periodic MIS in MS excel and report to manager for business growth records.
- Offer information on products, service offerings and demonstrations.
- Maintain client relationships for business and help the sales team in achieving targets.
- Use decision-making skills in responding to clients.
- Suggest, promote and guide clients on services and software.
- Handling the inbound and outbound calls.
- Maintaining the minimum benchmark specified by the Quality Department both for Voice and Web.
- Sending daily/weekly/monthly process reports to Team Leader/ TSM / VP (as required)
- Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees for the sales process to build highly-knowledgeable and successful team.
SEO Executive
Techmagnate Pvt. Ltd
11.2013 - 05.2015
- All off-page activities to promote business online, maintain ranking of website, content creation, brand promotion etc.
- Improved website rankings by conducting comprehensive keyword research and optimizing on-page content.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Boosted organic traffic through the implementation of technical SEO strategies, including site speed optimization and schema markup and hyperlinking.
- Analyzed and audited clients' websites to address performance issues as per Google algorithms.
- Helped clients for promotion via ads & social media page creations and consistently data uploads.
- Developed effective local SEO strategies to increase visibility in specific geographic markets.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Created content strategies for digital media.
SEO Executive
Grapes Software Pvt. Ltd
09.2012 - 11.2013
- All off-page activities to promote business online & analysis of traffic & ranking etc. (as performed at Techmagnate)
TSO
Wipro Ltd
09.2011 - 09.2012
- Worked for Verizon (US organization) for the troubleshooting of Modem/Printer issues.
- Responsible for understanding the client need and providing web/telephonic assistance to the client quickly.
- Data Management: Responsible for maintaining a complete and updated contact and mailing list for the reporting Manager.
- Data uploading on the Client’s Panels as per requirements.
- Responsible for handling emails, calendars, coordination and other important tasks as per the project requirement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and provided quick resolution.
Education
B.Tech - I.T
APJ Abdul Kalam Technical University
RIET, Kanpur01.2011
12th - (CBSE)
Kendriya Vidyalaya Armapur 2
Kanpur01.2007
10th - (CBSE)
Kendriya Vidyalaya Armapur 2
Kanpur01.2005
Skills
- Relationship building
- Problem-solving abilities
- Complaint resolution
- Leadership
- Resource allocation
- Client communication
- Teamwork and collaboration
- Documentation and reporting
- Leading team meetings
- Adaptability and flexibility
- Decision-making
- Meeting facilitation
Used CRM tools - Zoho, Salesforce and (lead gen tool - Sales Navigator & Clodura etc
Summary
Experience: Having 6 years of experience in client servicing, software/hardware IT sales & 2.5 year work experience in Digital Marketing
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.”
Place: ____________________
Date: ____________________
Signature: ____________________
(Preeti Pandey)
Interests
Traveling, listening to Music, Internet surfing, playing badminton & carom
Area of Interests
- Business Development
- Resolving customer issues
- Searching for new ideas for increasing sales & team management
Strength
- Positive attitude & Patience
- Communication skills
- Confident & Solution oriented
- Time management & planning skills
- Flexible & friendly as per work requirement
- Responsibility towards work & target oriented
- Team Building & Leadership capabilities.
Accomplishments
- Completed VnA training successfully via WIPRO & STELLAR.
- Performed to achieve sales target on weekly/monthly/quarterly basis.
- Got a certificate for “excellent behavior” from Wipro while on probation.
- Achieved maximum sales for the year 2018-19.
- 3 times received “Employee of the month award”.
- 3 times received “Achiever of the Quarter”.
- Received certificates for extra curricular activities.
- In Majorel, Listed in top3 employees for increasing sales/revenue.
- Received rewards (Microsoft products) as recognition
Timeline
Team Lead - Sales
C1 India Pvt. Ltd
11.2023 - Current
Sales Coordinator (NBD)
RP Industries (REPIN Masterbatches)
06.2022 - 11.2023
Account Manager
Majorel India
09.2019 - 08.2020
Inside sales executive
Stellar Information Technology Pvt Ltd
06.2017 - 09.2019
SEO Executive
Techmagnate Pvt. Ltd
11.2013 - 05.2015
SEO Executive
Grapes Software Pvt. Ltd
09.2012 - 11.2013
TSO
Wipro Ltd
09.2011 - 09.2012
B.Tech - I.T
APJ Abdul Kalam Technical University
12th - (CBSE)
Kendriya Vidyalaya Armapur 2
10th - (CBSE)
Kendriya Vidyalaya Armapur 2
Similar Profiles
Vartika SinghVartika Singh
Senior Executive-SAP at Konica Minolta Business Sol. India Pvt. Ltd.Senior Executive-SAP at Konica Minolta Business Sol. India Pvt. Ltd.
GAURAV VATSGAURAV VATS
Assistant Manager - Finance & Accounts at Enkay Test House Pvt. Ltd.Assistant Manager - Finance & Accounts at Enkay Test House Pvt. Ltd.
Kumar Vaibhav GuptaKumar Vaibhav Gupta
Software Engineer- Data/Business Analyst at Netlink Software Pvt. Ltd.Software Engineer- Data/Business Analyst at Netlink Software Pvt. Ltd.
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited
Rohit PajhalRohit Pajhal
Director Network Operations at Indian Air ForceDirector Network Operations at Indian Air Force