Preeti Pardeshi
Pune
Summary
To work in an organization where i can utilize my skills to work in team to achieve the organizational goals.
Overview
7
7
years of professional experience
Work History
Administrator
Wipro Technologies
Pune
07.2023 - 04.2024
- Provided technical assistance with computer hardware and software issues when needed.
- Hands On experience on Active Directory (AD), Workday Enterprise Management, VMWare, Citrix, Trellix Drive Encryption, LogMe In, etc.
- Proficient in using ServiceNow platform for efficient incident management.
- Specialized IT asset management , Point of Scale (POS) tills, till components, print management and web application support.
- Handled user access management and JML process.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Collaborates effectively with multiple teams and 3rd party vendors to resolve technical issues promptly.
Senior Technical Process Executive
Infosys
Pune
09.2021 - 07.2023
- Resolved users complaints related to technical processes in a timely manner while ensuring customer satisfaction goals were met.
- Provided technical support to users regarding the use of new systems or software applications.
- Reviewed user requests for system access privileges according to company policy guidelines.
- Managing user data through Active Directory was one key role.
- Perform password reset for multiple applications.
- Installing and configuring software to meet client requirements.
- Conduct huddles and make MOM (Minutes of meeting) for the same.
- Trained and guided new team members to maintain high productivity and performance task.
- Worked on ServiceNow tool for incident management.
- Assists in maintaining Service Desk e-mail, chat, web portal by reading, opening/documenting information into tickets and either resolving or escalating to proper department.
Project Control Analyst
Accenture Solutions PVT LTD
Pune
08.2018 - 11.2019
- Creating demand as per project requirement and follow-ups with talent fulfillment team for tagging resources as per JD.
- Screening bench supply and scheduling interviews of candidates with EI.
- Fetching values from SAP for weekly KPIs.
- Preparing drafts pack of status meeting, Steering board meeting, Change request management board, functional design board meeting.
- Follow-ups with resources for completing mandatory trainings.
- Design flow charts in Visio.
- Maintaining tracker of : roll ON/Off, Project resource master sheet and distribution list.
HR Cum Counselor
Qspiders software testing Institute
Pune
05.2017 - 01.2018
- Conducting recruitment drive (aptitude, GD, PI ) in colleges and institutes for incubation batches.
- Opening vacancy from companies to the candidates, coordinating between company and candidates segregating batches, arranging interviews and calls, giving call letters.
- Handling accounts and financial worksheets of institute and coordinating with head office.
- Creating reports of cash movement.
Education
Bachelor of Science - Computer Science
Pune University
Pune03-2017
H.S.C -
Nowrosjee Wadia College
Pune02-2014
S.S.C. -
St. Francis De Sales High School
Pune03-2012
Skills
- Workflow process and development
- Microsoft office
- ServiceNow
- Active directory
- Technical Support
Accomplishments
- RNR award : Reward and Recognition in Knowledge-based Article (KBA) management.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Trainings
- On-going training of ServiceNow Administrator.
Skills
- Good organizational skills and goals oriented.
- Quick learner.
- Positive attitude.
- Ability to work in a team as well as independently.
- Highly organized.
- Adaptability
Interest
- Cooking
- Badminton
Timeline
Administrator
Wipro Technologies
07.2023 - 04.2024
Senior Technical Process Executive
Infosys
09.2021 - 07.2023
Project Control Analyst
Accenture Solutions PVT LTD
08.2018 - 11.2019
HR Cum Counselor
Qspiders software testing Institute
05.2017 - 01.2018
Bachelor of Science - Computer Science
Pune University
H.S.C -
Nowrosjee Wadia College
S.S.C. -
St. Francis De Sales High School