Preeti Pareek
Bengaluru
Summary
Innovative professional with 8 + yrs of progressive experience in Ed-Tech, Hospitality and Customer service. Excellent reputation for resolving problems, improving customer satisfaction, Escalation handling & driving overall sales revenue.
Overview
10
10
years of professional experience
Work History
Program Associate
PESTO TECH
2021.12 - 2023.04
- Supporting program management with the planning, implementation and evaluation of program activities.
- Assisting the team for achieving the sales target.
- Conducting program evaluations by collecting and analyzing data, and preparing reports on program outcomes and impact.
- Co-ordinate with various departments for better functioning of the process.
- Defined clear targets and objectives and communicated to other team members.
- Interacting with customers understanding their needs, and providing them with solutions to their problems.
- Managing customer relationships to ensure they are satisfied with the product or service being offered.
Operation Associate
UPGRAD
2020.10 - 2021.11
- Handling Software development batches.
- Understanding the expectations of all candidates from the program and mentoring them to help them achieve their goals
- Analyzing the performance of candidates in a different program element
- Provide lagging candidates with regular feedback and motivation to help them succeed
- Manage the preparation of candidates for placement activities to ensure maximum offers.
- Escalation Handling
Sr Sales Executive
HOLZOO ONLINE PVT NETWORK LTD
2016.06 - 2020.08
- Handling the entire sales cycle with ownership
- Maintaining a positive, empathetic, and professional attitude toward customers at all time
- Analyzing customer needs and recommending products based on those needs
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored email to promptly collect and respond to complaints.
Operation Consultant
SIBTAIN PVT LTD
2013.05 - 2015.12
- To get travel arrangements done for corporate employees, b 2 b & b 2 c
- Acting as a liaison with travel agencies and other travel-related vendors
- Pitch to vendors on the phone, check requirement availability, and negotiate the best product price.
Education
Master of Business Administration - International Business
IITTM
2013
Tourism Study
BTS
IGNOU2011
Skills
- Analytical Thinking Skills
- Project Management
- Problem Solving Skills
- Escalation handling & Mentoring
- Tableau , Asana & Salesforce
- Customer Relations Specialist
Accomplishments
- Maintained a customer satisfaction rate of 89% for 2021.
- Product Promotion - highest Up-sold products and motivated customers to upgrade current product plans in 2020
- Highest incentive earner 2018, contributed 10% of sales to the company's revenue.
- Supervised team of 8 staff members & completed the project with accuracy and efficiency.
Timeline
Program Associate
PESTO TECH
2021.12 - 2023.04
Operation Associate
UPGRAD
2020.10 - 2021.11
Sr Sales Executive
HOLZOO ONLINE PVT NETWORK LTD
2016.06 - 2020.08
Operation Consultant
SIBTAIN PVT LTD
2013.05 - 2015.12
Master of Business Administration - International Business
IITTM
Tourism Study
BTS