Preeti Pattan

• Excel in a customer-centric and competitive environment, overseeing the complete merchant onboarding process. This involves managing KYC verification, assessing risk factors, navigating the merchant's entire business cycle, addressing pre and post-onboarding queries, managing banking processes, handling social media escalations, and resolving internal and external issues, including compliance checks.
• Developed a profound understanding of the Fintech landscape and its varied requirements, considering factors related to both business and customers.
• Oversee key responsibilities beyond daily tasks:

1)Supervise Maker and Checker processes.

2)Compile and submit daily reports to upper management.

3)Contribute to the creation of Root Cause Analysis (RCA) documents.

4)Test the Chatbot designed for merchant onboarding.

5)Provide guidance to new team members, including managers and agents from various departments, ensuring a comprehensive understanding of the onboarding process.

Achievements:

• Joined Razorpay as a contract employee, swiftly transitioning to a full-time role within six months. Initially titled Junior Analyst Maker, I later advanced to the position of Junior Analyst Checker and further earned a promotion to the role of Analyst Checker.
• Achieved recognition as the Most Valuable Player (MVP) during my tenure as a Junior Analyst Maker
• Received the Bravo Award in the entire Customer Operations division.

• Provided HR assistance to Amazon Employees (Support US), ensuring precise, uniform, and prompt responses to inquiries across diverse contact channels.
• Receive and document all queries received via phone and email using the trouble ticketing tool. Address inquiries related to policies and programs, such as benefits, attendance, payroll deductions, etc. Guarantee the integrity and discretion in managing confidential information, ensuring a commitment to data privacy at all times.
• Proficient in utilizing HR applications such as People Portal, US Payroll Portal, Trouble Ticketing, and Time and Attendance System.

Achievements:

• Received Dazzler Awards for consistently achieving a Top 10 ranking in the process every month from July 2019 to July 2020
• Achieved the Master Blaster Award twice for maintaining a continuous Top 3 ranking in the process.