Preeti Poonia
Porvorim
Summary
Looking for a position of a teacher to use my strong passion for children development, together with skills and experience that will enable me to make a significant difference at your school.
Overview
9
9
years of professional experience
Work History
GUEST RELATIONS OFFICER
Manglam builders
Goa
01.2015 - 06.2017
- Responsible for maintaining open lines of communication between staff and guest
- Interviewed, selected and trained new staff to bring each person up to speed on departmental procedures, customer service requirements and performance strategies
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Kept updated on available products, services and promotions
- Made informed decisions under stressful circumstances
- Served as friendly first point of contact for customer inquiries.
LEAD FLIGHT ATTENDANT
INDIGO AIRLINES
Delhi
09.2008 - 12.2013
- In charge of all cabin attendants
- Responsible to the captain for duties of all cabin attendants on board
- Allocation of duties to other cabin attendants and maintaining proper teamwork and coordination on board
- Conducting assessments of cabin and senior cabin attendants
- Attending to any complaints or problems on board
- Take and advice all clearances to the captain on board
- Responsible for maintaining safety, security and service procedures as per company standards on board.
Education
MBA - H R
SIKKIM MANIPAL UNIVERSITY
B. COM -
DELHI UNIVERSITY
HIGH SCHOOL -
DAV CENTENARY SCHOOL
Skills
- Flexibility
- Patience
- Time Management
- Discipline
- Multi-tasking
- Positive approach
- Team member development
Accomplishments
- Received letters of appreciation from the VP inflight for delivering excellent customer service.
- Received appreciation for testimonial written by the passengers on airline website.
- Worked as an I couch and a core mentor.
Languages
- English, Fluent
- Hindi, Fluent
- Punjabi, Intermediate
Hobbies and Interests
- Gardening
- Cooking
- Meditation
- Yoga
- Running
- Listening to music
- Playing badminton
- Enrolling in be.d 2023.
- Certified yoga instructor (200hrs RYT)
Timeline
GUEST RELATIONS OFFICER
Manglam builders
01.2015 - 06.2017
LEAD FLIGHT ATTENDANT
INDIGO AIRLINES
09.2008 - 12.2013
MBA - H R
SIKKIM MANIPAL UNIVERSITY
B. COM -
DELHI UNIVERSITY
HIGH SCHOOL -
DAV CENTENARY SCHOOL
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