Preeti Raheja
CRM- North
New Delhi
Summary
Solution-focused, meticulous, and result-oriented hospitality professional with a decade of experience specializing in front-of-the-house operations. Distinguished career marked by commended performance and proven results.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Relationship Manager
Skootr Offices
08.2024 - Current
- Responsible for Customer Onboarding and Relationship Building
- Customer satisfaction and retention
- Responsible for operational coordination, customization requests and Inventory management
- Managing and Organizing client Networking and Community events
- Maintaining accurate records of client payments, contracts and feedbacks
- Coordinating with Sales, operations and Marketing teams to provide seamless experience to the clients
Front Office Manager
Karma Lakelands
03.2023 - 01.2024
- Managing front desk staff, including assigning tasks and monitoring performance to ensure excellent customer service
- Managing daily operations, including checking guests in and out, handling room reservations and inquiries, and addressing any customer complaints
- Monitoring guest feedback and implementing changes to improve the customer experience
- Conducting regular staff training sessions to ensure smooth function during shift hours
- Managing Reservations and OTA's
- Maintaining and controlling departmental expenses with budgetary constraints
Guest Relations Manager
Heritage Village Resort and Spa
03.2021 - 11.2022
- Manage GR team to ensure we comply with all standards and operating procedures
- Appraise team's performance and produce regular reports
- Examine daily duties, assign tasks and check on progress
- Establish friendly relationships with regular hotel clients
Duty Manager
Jaypee Palace Hotel and Convention Center
10.2018 - 06.2020
- Have been able to improve Net Promoter Score by 25% during my tenure by ensuring more guest interactions and improvising better check-in process at the Hotel
- Responsible for monitoring and managing all front of the house operations during the shift
- Collaborate with FOM on ways to continually improve departmental service
- Conducting regular staff training sessions to ensure smooth function during the shift hours
- Doing regular checks and audits of the team
Front Office Executive
Radisson Blu Plaza Airport Hotel
09.2017 - 10.2018
- Responsible for conducting all major front of the House operations (Reception, Cashiers, Concierge etc.)
- Enhancing guest experience
- Assisting duty manager for making shift rosters
Guest Service Officer
Hyatt Regency, New Delhi
02.2015 - 03.2017
- Handling front office operations
- Training new members of the guest service team
- Was responsible for handling the cash float of INR 400000 during the shift
- Room Controlling
Guest Service Associate
Lemon Tree Premier
10.2013 - 01.2015
- Processing Reservations, Taking Check-Ins, Luggage Assistance and operator duties on rotational basis
- Was also responsible for providing the support to the guests at the airport
- Have also handled group movements
Education
Industrial Training -
Trident Agra
Agra 05.2011 - 12.2011
Skills
- Leadership
- Team Management
- Customer Service
- Emotional Intellect
- Operations Management
- Financial Acumen
- Opera PMS
Training
Trident Agra, Industrial Training, 06/01/11, 12/31/11
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.
Timeline
Customer Relationship Manager
Skootr Offices
08.2024 - Current
Front Office Manager
Karma Lakelands
03.2023 - 01.2024
Guest Relations Manager
Heritage Village Resort and Spa
03.2021 - 11.2022
Duty Manager
Jaypee Palace Hotel and Convention Center
10.2018 - 06.2020
Front Office Executive
Radisson Blu Plaza Airport Hotel
09.2017 - 10.2018
Guest Service Officer
Hyatt Regency, New Delhi
02.2015 - 03.2017
Guest Service Associate
Lemon Tree Premier
10.2013 - 01.2015
Industrial Training -
Trident Agra
05.2011 - 12.2011
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