Preeti Rawat
New Delhi
Summary
Sr. Assistant - Customer Service Representative (CSR) coordinating export operations for sample shipments, drop shipments. Manages order execution, ETA/ETD updates, PO and payment follow-ups, and cross-functional coordination with warehouse, purchase, and accounts teams. Supports sales forecasting, backlog reporting, and customer communication through to PO closure and final realization.
Overview
1
1
Language
13
13
years of professional experience
Work History
Sr. Assistant - Customer Service Representative (CSR)
WT Microelectronics India Private Limited (Excelpoint Systems India Pvt. Ltd.)
09.2021 - Current
- Coordinate end-to-end export operations including sample shipments, drop shipments, and commercial dispatches
- Arrange and track sample shipments for sales team and customer approvals
- Manage drop shipment coordination with warehouse and logistics partners.
- Execute orders and manage push-in/pull-out of shipments as per customer requirements
- Provide optimum support to sales team to generate leads and achieve targets
- Follow up for POs, sample approvals, and payment collections including TT/SWIFT
- Execute orders and manage push-in/pull-out as per customer requirements
- Communicate ETA/ETD and proactively update customers on delivery delays
- Liaise with warehouse, purchase, and accounts for interdepartmental coordination
- Prepare sales forecasts, collect customer forecasts, and align delivery schedules
- Obtain pricing from PM/Quote center and share with customers
- Order backlog, and management reports for leadership.
- Track orders till PO closure and final payment realization
Sr. International & Domestic Ticketing Executive
Holiday and business Travels
04.2019 - 05.2020
Sr. International & Domestic Ticketing Executive
Ritco Travel & Tours Pvt. Ltd.
01.2015 - 05.2018
- Handling Implant of Easel Group (By Ritco Travels)
- Handle corporate clients
- Handling Domestic and International Air ticketing.
- Issuing Invoices / Billing.
- Preparation of Documentation.
- Manage relationships with Clients, travel agencies and vendors also.
- Develop strategic policies and programs for corporate travel.
- Create PNR, Issuing Tickets, and Cancellation & Reschedule.
- Handling reservation ticketing for Travel agents.
- Communicating with sub-agents.
- Making reservations on CRS Galileo and Amadeus.
- Handling online Reservation portal (B2B and Corporate Sales.)
Domestic Execut
Sun Tours Private Limited
11.2013 - 12.2014
- Previous Company
Education
B.com Pass -
Delhi University
01-2013
Diploma - Tour & Travel & Airport Handling
YMCA
01-2013
Skills
Export operations
Order management & shipment coordination
Documentation: PI, CI, PL
Payment follow-ups
MS Office
Customer communication & relationship management
Interdepartmental coordination
Forecasting, planning & MIS reporting
Sales support & target achievement
ERP systems
Interests
Hobbies : Singing Song
Disclaimer
In the end I assure you sir or madam, if a chance is given to me in your organization/ Firm. I will satisfy you with my work and behavior. Date :- 21 Jul 2026 Place :- Delhi Preeti Rawat)
Timeline
Sr. Assistant - Customer Service Representative (CSR)
WT Microelectronics India Private Limited (Excelpoint Systems India Pvt. Ltd.)
09.2021 - Current
Sr. International & Domestic Ticketing Executive
Holiday and business Travels
04.2019 - 05.2020
Sr. International & Domestic Ticketing Executive
Ritco Travel & Tours Pvt. Ltd.
01.2015 - 05.2018
Domestic Execut
Sun Tours Private Limited
11.2013 - 12.2014
Diploma - Tour & Travel & Airport Handling
YMCA
B.com Pass -
Delhi University