PREETI REDDY
Summary
Highly experienced Project Manager professional with over 13 years of expertise in Project Management, Client Success, Stakeholder Engagement, Strategic Planning & Implementation. Demonstrated success in managing and delivering projects across the ‘APAC and EMEA’ regions with a proven track record of meeting strategic objectives.
Experienced with leading large-scale projects and optimizing workflows. Utilizes strategic planning and resource management to ensure project milestones are met. Track record of fostering collaborative team environments and achieving high-impact results.
Extensive hands-on experience in process documentation and automation for BrassRing cloud-based ATS (SaaS), optimizing recruitment workflows and system performance. Skilled in conflict resolution, effective communication, and leveraging technology to enhance recruiter efficiency and elevate the user and customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Implementation Lead / Project Manager
Infinite Computer Solutions
09.2018 - 05.2024
- Assist clients in deploying and optimizing their use of BrassRing, a Talent Acquisition system
- Executed business process mapping, gap analysis, and solution configurations, ensuring alignment with client objectives
- Develop detailed project plans, including timelines, milestones, resource allocation, and budgets
- Implemented and configured NEW CLIENTS to the ATS - Brassring Tool and added new features for existing clients
- Conducted proof-of-concept initiatives for new technologies ranging from video interviews to vendor integrations
- Handling basic support requests during implementation
- Work with cross functional teams to address product defects and enhancements requests
- Provide in-depth consulting regarding various topics including hourly and exempt hiring, internal and external recruitment, global business processes and employee referral recruiting, among others
- Providing best fit consulting, recommend process improvements, and drive solutions to client business outcomes during all phases of the client life cycles including product upgrades
- Resolved customer complaints and issues promptly, ensuring positive resolutions and retaining customer loyalty
- Manage escalated support tickets that emerge in our system, closely linking it with the administrators Consultants, and Internal Engineers
- Providing detailed training to the client on the users
- Data extraction through reporting
- Conceptualizing dashboards and reports using our Metrics Dashboard and Data insight tool enabling clients to extract insights efficiently
- Analyzing logs using Salesforce
- Maintained detailed records of customer interactions and transactions, updating account information as needed
- Participated in cross-functional teams to streamline processes and improve the overall customer experience
- Spearheaded client support strategies, optimizing product performance, and enhancing overall customer engagement
- Managed end-to-end service engagements for custom integrations and reports, collaborating with internal technical teams
- Driving client satisfaction through product and service offering education, and execute all accompanying statements of work, order forms, and demonstrations as needed
- Assisted in the development of a comprehensive FAQ and knowledge base, enhancing self-service options for customers
- Designing database structures that are required to house various datapoints collected through the application
- Defining Attributes: Project Management | Implementation | Consulting | Partnerships | Relationship Management | Resource Management | Consulting | Revenue Generation
Project Manager
IBM
03.2015 - 08.2018
- Ascended from a Project Coordinator role (assisting Project Managers), then was promoted as a Project for the Survey Business Unit and independently run enterprise surveys for clients
- This was for their internal employees on employee satisfaction
- Orchestrated project delivery, aligning with company contracts and ensuring efficient resource allocation
- Analyzed and effectively strategized business goals , deadlines, schedules, budgets and team members coordination
- Daily tasks included : Timelines, Meeting Reports, Creation of Survey/Questionnaires and implementing and designing the Survey Tool as per client’s needs
- Orchestrated project delivery, aligning with company contracts and ensuring efficient resource allocation
- Conducted stakeholder meetings, deriving strategies for heightened employee engagement and organization functionality
- Trained the top executives and HR leaders on Survey Tool and its functionalities
- Collaborated with software teams, customizing survey tools in line with client requirements and need
- Defining Attributes: Client Success | Project Management | Client Relations | Survey Projects | Consulting | Resource Management
Project Coordinator
IBM
04.2011 - 03.2015
- Assisted Project Managers on daily tasks for ‘SURVEY PLATFORM’ Employee Engagement Tool
- Project Planning/Scheduling
- Documentation/Communication
- Track progress
- Quality Assurance
- Reporting/Data
- Training/Onboarding
Helpdesk Support
Kenexa
09.2008 - 04.2011
- Delivered exemplary customer support (email and telephonic) for KENEXA HR software products, addressing both immediate queries and escalated issues
- Led training sessions for new hires, fostering a culture of continuous learning and improvement
- Presented a periodic report to the management on any ongoing issues and concerns
Education
Commerce
Pydah College For Womens
Visakhapatnam01-2006
Skills
- Project Management
- Stakeholder Management
- Business Process Mapping
- Process Improvement
- Change Request Generation
- CRM
- Client Success
- Strategic Planning
- Global Deployments
- Database Structuring
- Client Relationship Management
- Change Management
- Requirement Gathering
- API Integration
- Configuration Management
- Project scheduling
- Scope management
- Documentation management
Certification
Certified WorkBench and BrassRing Administrator with extensive expertise in configuration, implementation, and integration for both new and existing clients, including seamless API implementation.
Timeline
Implementation Lead / Project Manager
Infinite Computer Solutions
09.2018 - 05.2024
Project Manager
IBM
03.2015 - 08.2018
Project Coordinator
IBM
04.2011 - 03.2015
Helpdesk Support
Kenexa
09.2008 - 04.2011
Commerce
Pydah College For Womens
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