Preeti Sangwan
Rewari
Summary
Driven and goal-oriented professional with a proven track record at Smart Value Ltd., excelling in customer service and problem-solving. Demonstrated ability to enhance client experiences and team collaboration, leveraging strong organizational skills and a positive attitude. Achieved significant improvements in call management and documentation processes, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Tellecaller Agent
Scale Academy
04.2023 - 04.2023
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Marketing Management
Smart Value Ltd.
03.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Education
BBD High School
10thGovernment Girls
12thBachelor of Arts -
Indra Gandhi University
Graduation2021
Skills
- Positive Attitude
- Customer service abilities
- Problem-Solving
- Organizational Skills
- Goal-oriented mindset
- Documenting information
- Call Management
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Tellecaller Agent
Scale Academy
04.2023 - 04.2023
Marketing Management
Smart Value Ltd.
03.2019 - 07.2022
BBD High School
Government Girls
Bachelor of Arts -
Indra Gandhi University
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